Position SummaryThis position will oversee and lead the activities of the teams of the Sales and Customer Service departments.
Duties and Responsibilities- Manages Customer Service and Sales teams and day-to-day operations of departments.
- Participates in direct sales activities, establishing, developing, maintaining and nurturing relationships with key clients and generating leads.
- Participates in customer facing activities such as sales calls with customers.
- Directs employees, through subordinate levels of management, engaged in receiving calls and inquiries, investigating, evaluating, and settling complaints and claims of customers.
- Fully utilizes the company's CRM
- Tracks and analyzes sales statistics and customer service metrics based on key quantitative metrics.
- Reviews and analyzes sales and operational records and reports.
- Identifies and analyzes customer preferences to properly direct sales efforts.
- Consults with potential customers to understand their needs; identifies and suggests equipment, products, or services that will meet those needs.
- Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations.
- Makes data-informed decisions to drive performance and resource allocation.
- Prepares sales budget and required forecasts; monitors and approves expenses.
- Provides leadership to the sales and customer service teams.
- Hires, trains, motivates and advises regional and local sales managers, Customer Relationship Managers and staff to ensure quotas are met and a timely flow of communication with the customer is on-going.
- Oversees and directs performance of the sales team, conducting performance evaluations that are timely and constructive.
- Identifies emerging markets to find new sales opportunities.
- Defines and executes territory sales plans, organizing and overseeing the schedules, territories, and performance of regional and local sales managers.
- Sets sales quotas and goals.
- Performs other duties as assigned.
Requirements
Position Qualifications- Bachelor's degree in Business, Business Administration, or related field,
- OR Comparable record of sales leadership experience required .
- At least 8 years of experience working in an industrial manufacturing environment and at least 5 years of experience in sales required.
- Experience selling precision machined products and/or sheet metal fabrication products, including experience with CNC Lathe, Mill, Vertical, Horizontal, and Wire EDM machines to produce machined component parts that weigh between 1 and 10 pounds preferred; and lasers, turrets, press brakes, welding and finishing operations to produce sheet metal fabrications.
Knowledge, Skills, and Abilities- Experience with ODOO CRM preferred.
- Experience with "Paperless Parts" quoting software preferred.
- Ability to work and function in a team environment
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills with proven negotiation skills.
- Proven record of success with the entire sales process, from planning to closing.
- Strong supervisory and leadership skills.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Ability to travel.
- Strong understanding of government agencies and aerospace and defense work as well as industrial sales.
- Knowledge of various materials such as Steel, Aluminum, Titanium, Stainless Steel, Inconel, Hastelloy, copper, and brass.
- Be able to read blueprints and understand GD&T.
- Have a strong understanding of the market and be able to identify sales opportunities in the region.
- Familiarity with NIST scores.
Salary Description
$115,000 - $135,000
