As Birmingham's longest-running hotel since its opening in 1925, The Redmont effortlessly combines 1920s charm with contemporary luxury. Nestled in the heart of downtown, it provides easy access to the city's theater district and the Birmingham Civil Rights Institute, both just five blocks away. Guests can enjoy a state-of-the-art fitness center, complimentary WiFi, and stunning rooftop views while savoring a signature cocktail.
In this role, you will deliver exceptional Guest Services as part of our Sales & Catering team, overseeing the Redmont and The Kelly sales function. As a Director of Sales, your primary focus is ensuring guest satisfaction by orchestrating remarkable experiences from the moment guests arrive at the convention or meeting space. You will provide leadership, empowering our hotel teams to strive for excellence and cultivate repeat business, leaving an indelible mark on every guest experience.
Essential Job Functions: - Offer our guests unparalleled service with warmth and attentiveness
- Lead and oversee the operation, services, and activities of the Sales & Catering Department
- Participate actively in annual budget planning, goal setting, and implementation alongside the General Manager
- Lead ongoing research in the travel industry to identify market trends and insights for developing innovative marketing strategies or annual Marketing Plans
- Conduct interviews, make hiring decisions, and train team members in Sales & Catering procedures and techniques
- Foster strong, collaborative relationships within the Sales & Catering team and across other hotel departments
Physical Demands: - Ability to sit for long periods of time
- Ability to exercise judgement in evaluating situations and making sound decisions
Qualifications:Education:- High school diploma or its equivalent
Experience:
- 6-years Hotel Sales/Convention Service Management experience preferred
- 6 -years Sales Management experience required
- Confident utilizing MS outlook, Word, and Excel
- Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
- Food Handlers Certification
- Alcohol Beverage Servers Certification
- Valid Driver's License
