POSITION DESCRIPTION:Support the organization's mission to provide superior quality, lasting value, and outstanding customer service through the day-to-day workflow processes that affect the organization. The Director of Sales will provide strategic direction and leadership to the sales, marketing and sales support teams.
ESSENTIAL DUTIES AND TASKS:- Develops, mentors, and supports all Owner and Elite Sales team members and managers in each job related function while providing clear expectations for execution. Provides leadership and positive influence for daily operations. Directs and strategizes with peers to ensure each objective is accomplished while adhering to all policies and procedures. Inspects and monitors the attitude, behavior and processes of the Sales team.
- Assists with the facilitation of training curriculum and conducts evaluations of Sales Consultants and Sales Managers. Consistently analyzes performance and develops action plans for improvement and holds the Sales team accountable to follow the agreed upon expectations. Partners with peers to ensure established processes are being executed. Delivers management training curriculum. Assists in the implementation and operation of sales motivation contests and special events/meeting assignments.
- Ensures seamless communication with peers and identifies areas of improvement from Owner and guest Vacation Profile trends, secret shopper transcripts, and constant review of key reports. Shares in the responsibility for the overall appearance of Sales Center and Sales Presentation materials. Assists all Team Members in the Sales & Marketing Operations to ensure all questions are answered in a professional, informative, diplomatic, and correct manner.
- Directly involved in securing the sale and initiating the purchase process. Supervise the daily activities of all Sales leaders and consultants, and provide strategic direction and leadership to the marketing and sales support teams.
- Assists in recruiting and participates in the interview process for all Sales related positions. Participates/assists with special projects as assigned. Performs all other responsibilities deemed necessary by the Regional Vice President of Sales & Marketing that are deemed instrumental to a successful sales operation.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
SUPERVISORY RESPONSIBILITIES:- The Director of Sales will directly supervise the daily activities of all Sales Leaders and Consultants. The Director of Sales will also provide strategic direction and leadership to the marketing and sales support teams.
EDUCATION AND/OR EXPERIENCE:- Bachelor Degree in Sales, Marketing or Business Administration preferred.
- Minimum of five years of timeshare experience, including two within Timeshare Sales & Marketing operation.
CERTIFICATES, LICENSES, REGISTRATIONS:- Timeshare or Real Estate License if required by the state.
QUALIFICATIONS:- Minimum of five years of timeshare experience, including two within Timeshare Sales & Marketing operation, along with at least two years managerial experience in timeshare.
- Required Florida Real Estate License.
- Proven ability to develop strategic direction by analyzing current business results and anticipated business conditions.
- Experience identifying and resolving problems arising from employee relation issues, customers, policy/procedural changes, etc.
- Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers.
- Strong and proactive decision making ability and strong problem resolution skills.
- Compelling leadership abilities.
WORK SCHEDULE/HOURS:Schedules will vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside of departmental operating hours.
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