We are looking for a Director, Sales Operations to join our team. At Oura, Sales Operations is the backbone of our Commercial organization. Youll own the processes and manage the people that take a deal from quote all the way through close and cash. For non-standard deals, youll own our Deal Desk to review strategic partnerships, drive revenue and steer accountability. Your efforts will create a measurable impact on the Oura business by helping us continue to right size our approach to rapidly scaling growth. This is a highly cross-functional, builder role for someone who loves turning ambiguity into scalable processes, and who can be equally comfortable in a spreadsheet, a systems diagram, and a room with Sales, Finance, and Legal leadership. What you will do: Sales Operations Leadership • Build and lead the Sales Operations team - a mix of full-time employees and contractors/contingent staff - setting team direction, goals, and growth plans • Determine the right blend of FTE vs. contractor capacity as deal volume scales, and manage contractor/vendor relationships and performance alongside direct FTE reports • Partner with Commercial Systems to identify opportunities to automate and improve the efficiency of the contracting process • Define and maintain sales policies (e.g., deal approvals, order management) and ensure consistent adoption across the Commercial organization • Develop reporting and analytics that give sales and executive leadership visibility into pipeline health, forecast accuracy, and deal-cycle performance • Represent Sales Operations in QBRs and leadership forums, and act as a key partner to Finance, Legal, and Sales Leadership on strategic and operational priorities Deal Desk Leadership • Optimize and run Ouras Deal Desk function: the centralized process for reviewing and approving non-standard deals (custom pricing, terms, discounting, contract structures) • Establish clear deal approval policies, tiers, and escalation paths that balance deal velocity with commercial risk and consistency (in partnership with Systems and Enablement) • Serve as a trusted advisor to Commercial leadership and reps on deal structuring, alternative contract options, and value-based positioning to drive deal closure • Act as the primary point of escalation for complex, high-value, or non-standard deals, bringing together Sales, Finance, Legal, and Product as needed • Build a scalable Deal Desk operating model (people, process, and tooling) that keeps pace with sales growth Quote-to-Cash Ownership • Own the end-to-end quote-to-cash process, from initial quote configuration through contract execution, order entry, and revenue handoff to Finance • Manage a high volume of concurrent contracts (standard and non-standard) with accuracy, speed, and strong SLAs • Partner with Finance, Legal, and Revenue Operations to ensure contract terms, pricing, and bookings comply with company policy and revenue recognition requirements • Identify and eliminate bottlenecks across the deal lifecycle; build metrics and dashboards (quote velocity, approval turnaround, error rates) to track and improve performance This is a remote US role with a slight preference for candidates based in San Francisco, San Diego, or Boston. Requirements (keep this section to 4-6 bullet points if possible) We would love to consider you for this role if you have: • 10+ years of progressive experience in Sales Operations, Deal Desk, Revenue Operations in a B2B SaaS/technology environment, including 5+ years leading teams • Experience managing a team composed of both full-time employees and contractors/contingent staff, including sourcing, onboarding, and performance management of contractor resources • Demonstrated experience owning a quote-to-cash process end-to-end, including contract management, order management, and revenue handoff to Finance • Strong proficiency with CRM and CPQ/contract lifecycle management tools (e.g., HubSpot, IronClad or similar) • Proven ability to manage a high volume of concurrent, competing priorities with accuracy and composure, especially during period-end close • Excellent cross-functional communication skills; comfortable partnering with and influencing Sales, Finance, Legal, and executive leadership • Ability to navigate ambiguity and build scalable process and systems from the ground up Benefits At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health. What we offer: • Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. • Region 1 $200,600- $236,000 • Region 2 $182,750- $215,000 • Region 3 $194,000- $223,000 A recruiter can determine your Region based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI).