Qualifications
Responsibilities
Benefits
We are seeking a Director of Rooms to lead our Rooms team and ensure exceptional cleanliness, comfort, and service throughout the hotel. This role is ideal for a hands-on leader who is passionate about hospitality, team development, operational excellence, and creating memorable guest experiences.
The Director of Rooms will be responsible for ensuring the highest level of guest satisfaction and exceptional service delivery throughout all aspects of the hotel's rooms division. This role will oversee the Front Office, Housekeeping, Concierge, and related departments, working closely with their team to create a seamless and unforgettable guest experience.
Provide strong leadership and direction to the Front Office, Housekeeping, Concierge, and related departments.
Foster a positive work environment that promotes teamwork, open communication, and employee growth.
Conduct regular team meetings and training sessions to ensure staff members are well-informed and motivated.
Monitor and analyze room revenue performance, identifying opportunities for improvement and growth.
Develop and implement efficient operational procedures to streamline guest check-in/out, housekeeping services, and other guest-related processes.
Ensure compliance with all hotel policies, safety standards, and legal regulations.
Maintain the highest standards of guest service and hospitality, ensuring all guests have a memorable and enjoyable stay.
Develop and implement service protocols and training programs to enhance guest satisfaction and loyalty.
Address guest feedback and complaints promptly, resolving issues to exceed guest expectations.
Promote cross-training and talent development to enhance team members' skills and career progression.
Collaborate with other department heads and senior management to ensure seamless coordination and communication across all hotel functions.
Ensure consistent adherence to brand standards and guidelines, maintaining a high level of cleanliness and room quality.
Minimum of 5 years of experience in hospitality within a luxury or upscale hotel environment
Previous experience managing Rooms operations, staffing, labor, and departmental performance
Strong leadership, coaching, and team development skills
Excellent verbal and written communication skills
Exceptional organizational and time-management abilities
Ability to remain calm, professional, and solutions-focused in a fast-paced environment
Strong attention to detail and commitment to operational excellence
Proficiency with hotel systems, scheduling, and payroll management
Flexible schedule required, including weekends and holidays based on business needs
Fun, welcoming, and service-oriented personality is a must
Compensation:
$125,000 - $135,000 Annual Salary
Benefits
At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs
Location: Washington, DC
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