City Of New York

Director of Quality Assurance Operations

City Of New York$110K — $130K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Baccalaureate degree from an accredited college and 4 years of relevant experience, with 18 months in a supervisory role.
  • Associate degree and 6 years of relevant experience, with 18 months in a supervisory role.
  • High school diploma or equivalent and 8 years of relevant experience, with 18 months in a supervisory role.
  • Combination of education/experience equivalent to the above qualifications, with a minimum of 3 years of relevant experience and 18 months in a supervisory role.

Responsibilities

  • Oversee up to 25 employees in procurement-related tasks.
  • Manage inspection units for Health & Safety, Food, and Automotive commodities.
  • Develop and enforce Quality Assurance policies and procedures.
  • Establish methods to track quality control status during inspections.
  • Evaluate performance of inspectors/technicians and provide training based on data reports.
  • Implement a cross-training program for employees.
  • Coordinate quality improvement processes with other departments.

Benefits

  • Opportunity to work for the City of New York, contributing to public trust and community goals.
  • Training and development opportunities in quality assurance and procurement processes.
  • Travel opportunities across the five boroughs and possibly out-of-state for site inspections and evaluations.
Full Job Description
Job Description

The Office of Citywide Procurement (OCP) is the centralized procurement line of service with various external and internal functions, including ensuring that procurement processes comply with all applicable rules and mandates. In support of all City agencies, OCP is responsible for citywide contract management, quality assurance, and supply chain management. This work helps maintain the public trust and ensures that all products and services support the City's overarching environmental and economic justice goals.

The selected candidate will be responsible for the following but not limited to:

- Oversee a staff of up to but not limited to 25 employees.
- Oversee inspection units of Health & Safety, Food and Specialized Commodities (Miscellaneous), Fuel and Automotive.
- Develop Quality Assurance policies and procedures to ensure all employees follow guidelines for quality assurance follow-up procedures.
- Establish and maintain progress-tracking methods for status of quality control turnover on inspections.
- Evaluate inspector/technician performance by gathering relevant data and producing statistical reports to establish and conduct training, where deemed applicable.
- Responsible for implementing an employee cross-training program.
- Implement ongoing quality improvement processes in conjunction with interdepartmental units to streamline processes to reduce waste and increase efficiency.
- Coordinate with external third-party labs in implementing procedures for sample submission and data retrieval, including internal preliminary samples as well as finished product samples.
- Participate in the review of product requirements and functional specifications.
- Compile quality control reports, create statistical process control metrics, manage non-conformity material discrepancy reports, and recommend continuous improvement activities.
- Investigate and record customer complaints regarding product performance, specifications, and reliability.
- Travel to site locations within the five boroughs and out-of-state, periodically.
- Participate in Agency and Citywide Emergency response efforts when asked upon.
- Coordinate with Quality Assurance supervisors to ensure succession planning is enforced and documented.
- Perform other related duties.

To Apply:

Only permanent employees in the civil service title of Administrative Quality Assurance Specialist (Non-Managerial) or those reachable on exam# 1155 are eligible to apply.

Please go to www.nyc.gov/jobs, or www.nyc.gov/ess for current NYC employees, and search for Job ID # 787807.

No phone calls, faxes or personal inquiries permitted. Only those candidates under consideration will be contacted.

ADMINISTRATIVE QUALITY ASSURAN - 1008B

Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience in purchasing and or inspecting supplies, materials, products and services such as: paints, linoleum, hose, sand, brick, wire, shades hardware and tools, plumbing, electrical machine shop, building and cleaning supplies; furnishings and furniture, lumber and wood related products, metals, equipment, foods, drugs and chemicals, fuel, textiles, printing, stationery, automotive equipment and/or repairs, transportation services and other comparable items and/or services; at least eighteen months of which must have been in a supervisory, administrative or managerial capacity; or

2. An associate degree from an accredited college, plus six years of satisfactory fulltime experience as described in "1" above, at least eighteen months of which must have been in a supervisory, administrative or managerial capacity; or

3. A four-year high school diploma or its educational equivalent and eight years of satisfactory full-time experience as described "1" above, at least eighteen months of which must have been in a supervisory, administrative or managerial capacity; or

4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit may be substituted for experience on the basis of 45 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma or its educational equivalent and at least three years of satisfactory full-time experience as describe in "1" above, at least eighteen months of which must have been in a supervisory, administrative or managerial capacity.

Additional Information

About City Of New York

The City of New York is the most iconic and dynamic city on the planet. With a population of more than 8.4 million people, New York is not only the largest city in the United States — it is the academic, cultural, commercial, and financial capital of the world. City government is filled with opportunities for talented individuals seeking to improve their communities and make a meaningful difference in the lives of their fellow New Yorkers. Every day, the City’s more than 300,000 employees improve infrastructure, provide vital social services, build technology, protect health and safety, and so much more.

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