Job SummaryThe Director of Premium, is responsible for managing the Premium department (Suites, Clubs) to achieve the best possible guest experience, partner satisfaction and financial results.
Detailed Responsibilities:- Overseeing all aspects of premium operations
- Ensuring the recruitment and training of team members in our standards and procedures
- Working with the location leadership team to continual drive improvements in guest satisfaction and financial results
- Driving engagement within the premium department
- Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
- Building relationships with regular guests and suite holders
- Partnering with the culinary team to oversee the development of menus for all premium spaces
- Setting up and ensuring the consistent use of the Suites Management System for the premium department
- Ensure the availability of printed collateral to support promotions and premium offer communication
- Working with the location partner to deploy the vision and operational plan for sponsored spaces within the premium department
- Overseeing loss prevention activities including managing cash drops/collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
- Ensuring all aspects of premium operations are in line with Levy s Core Signature standards
- Overseeing annual suite holder tastings in partnership with the culinary team
- Attending BEO meetings to plan for upcoming events
- Working in partnership with other departments to ensure accurate completion of the requisition process
- Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
- Ensuring compliance with all Payment Card Information rules
- Conducting progressive coaching with team members
- Completion of monthly financial reporting and action planning
- Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
- Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
- Completion and processing of alcohol incident logs to identify recurring issues or trends
- Managing team member breaks
- Overseeing recruitment activities for team members
- Holding pre-shift meetings to set the tone for events
- Support location Keys to the Future activities to develop future leaders
- Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
- Overseeing service standards during events to ensure a high standard of guest experience
- Ensuring accurate end of month inventory completion
- Managing and resolving guest complaints
- Managing team member incidents/accidents and following all required reporting procedures
- Managing the onboarding of new management employees in line with our #bestdayever process
- Monthly safety training conducted for team members
- Managing team member scheduling in line with demand forecasts
- Other responsibilities and duties as assigned
- Supporting other locations/properties as needed
Curious about Life at Levy? Check it out: Levy CultureAt Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off Plan
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf
Levy Sector ((Cust_clntAcName)) Kara Bennett ((req_classification)) 
