Director of Premium Sales & Services | Full-Time | Vanderbilt University Athletics

Oak View Group • $95K — $105K *
Nashville, TN 37211In-Person
Hospitality & Recreation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent training & experience preferred.
  • 5-7+ years of hospitality sales experience, especially in catering sales, with verifiable success.
  • Proficient in contract negotiation, event scheduling, and menu development.
  • Self-sufficient worker capable of operating with minimal oversight.
  • Strong multitasking skills in a fast-paced environment.
  • Proficient in Microsoft Office, especially Word and Excel.
  • Exceptional professional communication and business etiquette.

Responsibilities

  • Serve as the primary contact for premium member accounts.
  • Develop relationships with clients through various communication channels.
  • Assist members in maximizing their accounts and responding to inquiries within 24 hours.
  • Identify upselling and referral opportunities to enhance revenue.
  • Conduct research and prospect for potential group leaders.
  • Attend events to strengthen client relationships and gather feedback.
  • Collaborate with other departments to maintain a best-in-class experience.

Benefits

  • Health, dental, and vision insurance
  • 401(k) savings plan with matching
  • Paid time off including vacation, sick days, and 11 holidays
Full Job Description
Overview

The Director of Premium Sales & Services plays a key role in providing best-in-class service to the premium seating members at Vanderbilt University Athletics. This role is a hybrid sales and service role that requires a proactive problem solver with a strong work ethic, good attitude, and a commitment to teamwork. This role includes an open, non-traditional schedule that requires the ability to work all events and possible nights and weekends.

This role pays an annual salary of $95,000-$105,000 and is bonus eligible.

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 27, 2026

Responsibilities

  • Serve as primary contact for premium member accounts for Vanderbilt Athletics.
  • Responsible for developing and maintaining strong relationships with premium clients through phone calls, emails, in-seat visits at events, face-to-face appointments, and community networking events.
  • Provide knowledge and assist premium members with maximizing their accounts.
  • Be attentive and respond to all customer requests, concerns, and inquiries within 24 business hours.
  • Identify opportunities for up-sells, add-ons, and referral business from clients to maximize revenue.
  • Research, prospect, and establish potential group Leaders through daily phone calls, emails, and social networks.
  • Attends all events to further enhance and develop relationships with premium members.
  • Works with other department stakeholders to ensure all aspects of the premium experience are best-in-class.
  • Participate in the planning and implementation of premium and corporate partner events.
  • Responsible for negotiating, authoring, and submitting finalized contracts and BEOs to the operations' leadership and other venue staff according to event space rate sheets and minimum food & beverage sales guarantees.
  • Maintain accurate records for all Catering sales activities in conjunction.
  • Communicate daily with Director of Premium, culinary staff, catering staff, and Operations Staff about the needs of our guests and their expectations
  • Maintain an extensive client database for follow-up sales calls and contact (in person, phone, email, mail, etc.) with daily or weekly lead tracking.
  • Assist with follow-up of guests' experience at the venue, ensuring that all issues have been addressed.
  • Lead catering sales meetings as well as other operational / venue meetings as required.
  • Assist in the planning and coordination of catered events as directed.
  • Serves as primary group and event contact once the contract is signed; approves any inventory or other changes and responds to questions or concerns in a timely manner.
  • Assists with oversight of accounts receivable in conjunction with assigned events.
  • All other duties as assigned


Qualifications

  • Bachelor's degree or the equivalent training & experience preferred.
  • 5-7+ years of related hospitality sales experience (preferably catering sales), with verifiable sales success.
  • Demonstrated proficiency and successful experience in catering sales generation, contract negotiation and pricing, event scheduling, training, catering, banquets, and menu development.
  • Ability to work independently both on and off venue property with little supervision or oversight.
  • Able to manage multiple projects simultaneously in a fast-paced environment
  • Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating Word documents, Excel spreadsheets, and email).
  • Ability to adhere to a high standard of business etiquette and professional verbal and written communication.
  • Ability to consistently represent the company in a professional, positive, and knowledgeable manner.
  • Ability to adhere to the highest standard of confidentiality and discretion.
  • Demonstrated ability to produce detail-oriented, accurate work.
  • Ability to work a varied schedule, which may include weekends and evenings, as required to ensure an outcome.
  • Proven ability to make solid, appropriate, and independent decisions.

About Oak View Group

Oak View Group is a global sports and entertainment company that specializes in venue management, event production, and sponsorship sales. The company was founded in 2015 by Tim Leiweke and Irving Azoff, and is headquartered in Seattle, Washington. Oak View Group manages a number of high-profile venues, including the Climate Pledge Arena in Seattle and the Moody Center in Austin, Texas. The company also produces a variety of live events, including concerts, festivals, and sporting events. Oak View Group has a strong commitment to sustainability and has implemented a number of initiatives to reduce its environmental impact.
Learn more about Oak View Group
Size
200 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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