Director of People Services

Arlo Williamsburg

$95K — $110K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years experience in a Human Resources Manager role within the hotel or related industry.
  • Bachelor’s degree from a university or college.
  • Diploma or Certificate in Human Resources Management.
  • Service-focused with an understanding of exceptional service principles.
  • Knowledge of various HR fields including benefits, training, and employee relations.
  • Familiarity with relevant state and federal employment standards.
  • Strong relationship-building skills internally and externally.

Responsibilities

  • Utilize HR acumen to make informed decisions.
  • Lead and implement HR policies and programs.
  • Manage recruitment and selection for hourly and some management roles.
  • Act as ambassador for recruitment and retention strategies.
  • Collaborate with leadership on team growth and training initiatives.
  • Assist in administration of training and development programs.
  • Oversee employee relations and implement recognition programs.

Benefits

  • Participation in Health and Safety Program compliance.
  • Involvement with employee events and recognition initiatives.
  • Access to training and professional development opportunities.
  • Opportunities for networking and knowledge enhancement.
Full Job Description
SUMMARY DESCRIPTION:

This position will be responsible for overseeing and assisting the General Manger in effectively managing and leading in the areas of recruitment & selection, performance management, succession planning, training, employee relations, employment retention, legislation, policies & procedures and health & safety. This role will also be responsible for leading and supporting Arlo Culture for all team members.

RESPONSIBILITIES:
  • Uses judgment supported by human resource acumen and practical experience
  • Leads the delivery of human resource policies, practices and programs.
  • Oversee the recruitment and selection function for all hourly and some management positions.
  • Ambassador for recruitment and retention strategy with Arlo Hotels; analyze and manage ATS program.
  • Works directly with the Director of Learning and Development in the administration of the training and development program.
  • Strategizes with leadership on various programs/trainings needed for continued growth of the team and overall experience. Cultural Training, Health and Safety Training all other related training programs
  • Works with SVP of People Services to ensure all brand wide initiatives are executed and applied to Arlo Washington DC: Employee Relations & Recognition, Brand Employee Surveys, Events, EDI Initiatives.
  • Works with General Manager in any employee concerns; progressive discipline and general employee conduct. Applying all local and federal laws and strategy.
  • Assisting in Management of Benefits and 401K Program with Prestige & SVP of People Services.
  • Assists the Health and Safety Program: in compliance with applicable Health & Safety legislation laws, First Aid and spearheads Safety Committee.
  • Assists in conducting regular wage/salary reviews and local surveys to ensure hotels are remaining competitive in the market.
  • Provide guidance to management on needs within their department and team members in conjunction with Arlo brand standards.
  • Assists managers in facilitation with specific training needs within their department.
  • Assists Leadership team in maintaining an open door policy for all team members.
  • Establishes and maintains confidential employee files, maintains accuracy and integrity
  • With the Leadership Team champions the Employee Engagement Survey (ESS) process, interprets the results, and supports the development and implementation of action plans.
  • Brand Ambassador for Arlo Hotels and truly embodies and lives the Arlo Culture.
  • Employee Relations- Leads in planning of employee events, recognition programs ( manager/team member program) annual seasonal events and celebratory moments for all team members.
  • Work in conjunction with People Services team members from other Arlo properties to ensure that Arlo HR acumen is up to date and forward thinking in its approach.
  • Updates job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.


Requirements:
  • 3 - 5 years' experience in Human Resources Manager capacity in hotel or related industry
  • University/ College Bachelor's Degree
  • Diploma or Certificate in Human Resources Management
  • Service focused, understands the principles and processes required for providing exceptional, personal service in a timely manner
  • Working knowledge of all human resources disciplines (benefits, compensation, training, recruitment, performance management, employee relations).
  • Knowledge of and practical experience with relevant state/federal employment standards.
  • Proven ability to build strong working relationships, internal and external to the organization
  • Excellent communication and organizational skills.


Salary Range: $95,000 - $110,000 per annum

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