Reports to: Regional Director of OperationsJob SummaryThe Director of Patient Services provides strategic and operational support for patient dining programs across assigned healthcare locations. This role focuses on improving processes, enhancing the patient experience, ensuring compliance with dietary and regulatory standards, and supporting the development of patient services teams. The Director partners with site leadership to drive operational excellence, standardize best practices, and strengthen patient-centered care.
Key Responsibilities:- Partner with Directors, Leaders and Patient Services Managers to improve patient dining operations, service consistency, and regulatory compliance
- Support the implementation and optimization of patient services programs, including bedside ordering initiatives
- Coach, train, and develop Patient Services Managers, supervisors, and frontline associates
- Promote best practices in patient experience, food safety, dietary compliance, and operational performance
- Serve as a resource for regulatory readiness, survey preparation, and healthcare foodservice standards
- Monitor team performance, productivity, and documentation to ensure quality outcomes
- Conduct patient rounding and support efforts to improve patient satisfaction
- Collaborate effectively with patients, families, clinical partners, and operational leaders
- Support special projects and other duties as assigned
Preferred Qualifications:- 5+ years of food and nutrition, patient dining, or healthcare support services experience
- Leadership, training, coaching, or operational support experience
- Bachelor's degree in Nutrition, Dietetics, Hospitality Management, Healthcare Administration, or a related field preferred
- Certified Dietary Manager (CDM) or Registered Dietitian (RD) preferred
- ServSafe® Certification preferred
- Knowledge of healthcare foodservice operations, patient satisfaction, food safety, sanitation, and cost controls
- Strong communication, organizational, and relationship-building skills
- Experience with budgeting, financial management, and performance analysis
- Proficiency with Microsoft Office and other business systems
Apply to TouchPoint today!TouchPoint is a member of Compass Group USA
Click here to Learn More about the Compass StoryAssociates at Touchpoint are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf
Applications are accepted on an ongoing basis.
Touchpoint maintains a drugfree workplace.
Req ID: TouchPoint
PASCHA A BELNAVIS
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