Bachelor's Degree in Nursing or Healthcare Administration required; Master's preferred.
7-10 years of progressive leadership in ambulatory/outpatient healthcare settings.
Experience managing multi-site clinic operations, especially in private practice or hospital-based environments.
Expertise in revenue cycle oversight, budgeting, and department financial management.
Familiarity with Joint Commission standards and accreditation processes is preferred.
Current RN license in Ohio required; relevant leadership or specialty certification preferred.
Strong operational, organizational, and problem-solving skills.
Responsibilities
Oversee operational and clinical aspects of multi-site outpatient clinics.
Collaborate with leaders in ancillary services, physician staff, and executives for coordinated care.
Develop and implement standardized operational practices across clinics.
Manage clinic financial operations, ensuring fiscal management aligns with goals.
Monitor clinical quality and operational performance across all locations.
Lead regulatory compliance initiatives and staff education programs.
Report on financial performance and ensure adherence to corporate standards.
Benefits
Comprehensive health insurance plans.
Paid time off and flexible scheduling options.
Opportunities for continued education and professional development.
401(k) plans with company matching.
Support for staff wellness initiatives.
Full Job Description
Description
The Essentials:
Schedule: ExemptFull-Time
Location: Fairlawn, OH
Specialties: Outpatient
Travel: May be required to travel between clinic locations as needed
What You'll Do:
The Director of Outpatient Clinic Services is responsible for the operational and clinical oversight of multi-site outpatient clinics and service lines. This role combines clinical expertise as a Registered Nurse with operational leadership to ensure efficient, standardized, and high-quality care delivery across multiple off-site locations.
Working collaboratively with ancillary service leaders, physician leadership, and executive stakeholders, this role provides direction to clinic managers, nursing leaders, and interdisciplinary teams. Reporting to the CNO, the Director is accountable for clinical quality, operational performance, and financial outcomes across the ambulatory clinic network.
Establishes and maintains standardized operational practices across all ambulatory clinics, including development and execution of strategic and tactical plans, effective organizational structures, and clear accountability to achieve performance outcomes.
Oversees clinic financial operations, including billing, revenue cycle performance, and accounts receivable processes, to ensure sound fiscal management aligned with organizational goals. Monitors and reports on financial performance in accordance with corporate standards and ensures compliance with the Business Integrity Plan.
Leads implementation and ongoing support of regulatory compliance programs, including staff education, policy adherence, audit readiness, and maintenance of Joint Commission accreditation standards across all clinic sites.
What We're Looking For:
Education: Bachelor's Degree in Nursing, Healthcare Administration or related field required, Master's Degree (MSN, MHA, MBA or related discipline) preferred.
Experience: 7-10 years of progressive leadership experience in ambulatory or outpatient healthcare settings. Demonstrated experience managing multi-site clinic operations, including off-site locations. Experience in physician-owned, private practice, and/or hospital-based outpatient environments is strongly preferred. Experience with revenue cycle oversight, budgeting, and financial performance management at the department or service line level. Familiarity with Joint Commission (JACHO) standards, survey readiness, and accreditation processes preferred.
Skills: Strong knowledge of ambulatory clinic workflows, regulatory requirements, and clinical quality metrics. Ability to lead and influence across multiple sites and interdisciplinary teams. Strong operational, organizational, and problem-solving skills. Effective communication and relationship-building with physicians, staff, and leadership.
Licenses: Current license to practice as a Registered Nurse (RN) in the State of Ohio required. Relevant leadership or specialty certification (e.g., NE-BC, CENP, or ambulatory care certification) preferred.
