Mass General Brigham

Director of Outpatient Authorizations and Referrals

Mass General Brigham$124K — $180K *
Hospitals & Medical Centers
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Healthcare Administration, Business, Finance or related field required
  • Master's Degree in a related field preferred
  • 8+ years of experience in financial clearance or revenue cycle management
  • 5+ years of management or leadership experience
  • Strong understanding of payer regulations and managed care processes
  • Proficiency in healthcare revenue cycle systems
  • Excellent communication and collaboration skills

Responsibilities

  • Lead financial clearance operations, ensuring accurate eligibility and authorization processes
  • Collaborate with cross-functional teams to streamline workflows
  • Develop policies for compliance with regulations and payer guidelines
  • Monitor performance metrics to identify improvement opportunities
  • Manage relationships with payers to resolve authorization issues
  • Oversee training and development of financial clearance staff
  • Analyze denial trends and develop strategies to mitigate financial risks
  • Prepare reports on financial clearance activities for senior leadership

Benefits

  • Comprehensive benefits package
  • Career advancement opportunities
  • Recognition programs for employee contributions
  • Flexible remote work options
  • Support for professional growth and development
Full Job Description
Job Summary
Responsible for overseeing the financial clearance operations to ensure patient eligibility, benefits verification, and authorization processes are accurately managed. Ensures efficient and compliant financial clearance workflows that support revenue cycle goals and improve the patient experience.

Essential Functions:

- Leads financial clearance operations, including eligibility verification, benefits coordination, and prior authorization processes.

- Collaborates with patient access, billing, and managed care teams to optimize workflows and reduce delays.

- Develops and implements policies to ensure compliance with regulatory requirements and payer guidelines.

- Monitors financial clearance performance metrics, identifying and addressing areas for improvement.

- Manages relationships with payers and other stakeholders to resolve issues related to coverage and authorizations.

- Oversees the training and development of financial clearance staff, fostering a knowledgeable and service-oriented team.

- Analyzes trends in denials and authorizations, developing strategies to minimize financial risk.

- Prepares reports for senior leadership on financial clearance activities and performance.

- Ensures the accuracy and efficiency of data collection and documentation for patient financial records.

Qualifications

Education
  • Bachelor's Degree in Healthcare Administration, Business, Finance or related field of study required
  • Master's Degree in a related field of study preferred


Experience
  • 8+ years of experience required in financial clearance, revenue cycle management, contract management, or other closely related role, preferably in a managed care setting
  • 5+ years of experience in a management or leadership role required


Knowledge, Skills and Abilities
  • Strong understanding of payer regulations, authorizations, and managed care requirements.
  • Proficiency in healthcare revenue cycle processes and systems.
  • Analytical skills to assess financial data and operational metrics.
  • Effective communication and collaboration skills to work with cross-functional teams and external partners.
  • Leadership abilities for team management and staff development.


Additional Job Details (if applicable)

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$124,342.40 - $180,897.60/Annual

Grade
9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

About Mass General Brigham

Mass General Brigham is an integrated healthcare system that offers patients a continuum of coordinated high-quality care. The system includes primary care and specialty physicians, community hospitals, the two founding academic medical centers, specialty facilities, community health centers, and other health-related entities. Mass General Brigham was founded in 1994 by Brigham and Women's Hospital and Massachusetts General Hospital.

Mass General Brigham Careers

There has never been a more opportune time to join the dedicated team at Mass General Brigham, a leader in healthcare innovation and community health services. This esteemed company is actively seeking to expand its professional family with individuals passionate about making a significant impact in the medical field.

Explore Job Opportunities

Mass General Brigham offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's through patient care, research, or administrative roles, each position contributes to the overarching mission of improving health outcomes across diverse communities.

Engage in Professional Growth

Mass General Brigham is committed to the professional growth and continuous education of its team members. With robust leadership programs and diversity training, employees are equipped to ascend in their careers while fostering an inclusive environment.

Experience the Culture of Innovation

At Mass General Brigham, innovation is at the core of the company culture. The team is encouraged to lead in the development of cutting-edge medical treatments and solutions that set new standards in healthcare.

Internship and Employment Opportunities

For those starting their career, Mass General Brigham offers internships that provide invaluable industry experience and a chance to develop essential skills in a real-world setting. These internships often lead to full-time employment, thanks to the company's emphasis on hiring interns who exhibit a strong work ethic and a drive for continuous learning.

Benefits and Work-Life Balance

Employees at Mass General Brigham enjoy a comprehensive package of benefits designed to support both their professional and personal lives. From health and wellness programs to family care support, the company ensures that team members have the resources they need to thrive both at work and at home.

Join a Team Committed to Excellence

Mass General Brigham is not just hiring; it's building a future. The company looks for curious, creative, and solution-driven team players ready to contribute to a culture of care and excellence.

Networking and Career Advancement

Networking within Mass General Brigham opens doors to expansive career advancement opportunities. Employees are encouraged to connect with colleagues and leaders through various networking events, fostering relationships that enhance career development and personal growth.

Prepare for Your Interview

When applying for a position at Mass General Brigham, it is crucial to tailor your resume to highlight relevant experience and skills. Preparation for the interview process is key, as it is a chance to demonstrate how your background aligns with the company's values and goals.

Stay Connected with Mass General Brigham Careers

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10,001 employees
Industry

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