Division Grand Hyatt Nashville
Description The Director of Outlets oversees all food and beverage outlets within the hotel which may include may include high-volume restaurants, lounges, coffee bars, or banquet facilities.
HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
- Responsible for short- and long-term planning and the management of the hotel outlet operations in the front and back of the house.
- Develop and recommend the budget, concepts and objectives and manage within those approved plans.
- Implement and maintain food & beverage sales/marketing programs.
- Direct and oversee development of employees.
- Hire, train, empower, coach and counsel, performance and salary reviews.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations.
- Coordinate outlet operations with other hotel departments to ensure efficient guest service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and employee satisfaction.
- Exercise quality control for both food and beverage.
- Maintain brand standards of service and ensure their implementation.
- Perform daily walk-through to ensure full compliance with Department of Health regulations and Brand Corporate standards.
- Strive to score 95 and above in outlets during State Health inspections.
- Stay current with Food and Beverage Market trends.
- Other duties as assigned.
ACADEMIC BACKGROUND
- Bachelor's degree in Hospitality or Restaurant Management.
- Minimum 2 years' experience of multiple outlet leadership experience.
Licenses/Certifications
- Must have TIPS and Food Safety certifications.
Benefits
- Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee hotel discounts
- Paid vacation & sick time
- Free Parking
Pay Rate: $85,000-$90,000
Position Requirements Sucessful completion of a background check is required prior to employment.
Category Food & Beverage
Location Grand Hyatt Nashville 229
Full-Time/Part-Time Full-Time
Shift -not applicable-
Number of Openings 1
Req Number FOO-26-00395
This position is currently accepting applications. 
