The Opportunity

This is not a traditional operations role.

The Director of Operations is responsible for bringing the hotel to life each day-not simply by managing departments, but by creating an environment where people do their best work and guests feel genuinely cared for.

As a member of the Executive Committee, this person will help shape the culture, rhythm, and performance of the hotel. They will work closely with every operational leader, asking good questions, solving problems,identifying opportunities, and helping teams think beyond today's challenges toward what's possible tomorrow.

We're looking for someone who is naturally curious, commercially minded, and deeply passionate about hospitality. Someone who understands that exceptional hotels are built through thousands of thoughtful decisions, strong relationships, and a relentless commitment to getting the details right.

What You'll Do

Lead the day-to-day operation of the hotel, partnering with department leaders to deliver exceptional experiences for our guests and meaningful results for the business.

Help leaders solve problems, remove obstacles, and continuously improve how we work.

Identify opportunities to grow revenue, improve efficiency, and enhance the guest experience through thoughtful operational decisions.

Lead projects from concept through execution, ensuring ideas are delivered well-not just completed.

Build strong relationships across every department, creating a culture of accountability, collaboration, and mutual respect.

Coach and develop leaders, helping them grow both professionally and personally.

Make decisions with sound commercial judgment while never losing sight of the guest.

Challenge the status quo. Bring ideas. Test new ones. Learn quickly. Continue improving.

Maintain the highest standards of quality, safety, and compliance while balancing the realities of a dynamic luxury operation.

About You

You are someone who enjoys making things better.

You are energized by solving problems, developing people, and finding opportunities where others see obstacles. You are equally comfortable discussing financial performance, walking guest floors, coaching a department head, or helping execute a complex event.

Most importantly, you understand that luxury is created through people. Your success will be measured not only by operational results, but by the culture you help create and the experiences you inspire every day.

Key Accountabilities

Provide strategic oversight of daily hotel operations across multiple departments, ensuring exceptional service delivery and operational consistency.
Inspire and support department leaders by providing coaching, guidance, and accountability while promoting a culture of excellence and collaboration.
Lead initiatives that improve financial performance through effective budgeting, forecasting, expense management, and operational efficiencies.

Qualifications

8 years or more of progressive leadership experience managing operations in a luxury hotel environment, with demonstrated success leading multi-department teams.
Exceptional leadership and communication skills, with the ability to coach and develop leaders, build collaboraitve partnerships, and foster a culture of accountability and service excellence..
Strong business acumen, including experience with budgeting, financial analysis, operational planning, and driving performance through data-informed decision-making.

Competitive Benefits Including:
• 100% company-paid medical, dental and vision coverage
• Paid time off
• Complimentary employee meals
• Complimentary parking (onsite)
• Complimentary bicycle parking (onsite)
• Complimentary uniform laundering
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% restaurant discount
• Retirement plan with 4% company match

The salary for this position is $170,000 plus an Excom Bonus.

About You

This is a highly visible, hands-on leadership role that requires exceptional passion, energy, and personal commitment. The Director of Operations leads by example, maintains a consistent presence throughout the hotel, and inspires operational excellence through active engagement with employees, guests, and daily operations.

You are energized by solving problems, developing people, and finding opportunities where others see obstacles. You are equally comfortable discussing financial performance, walking guest floors, coaching a department head, or helping execute a complex event.

Most importantly, you understand that luxury is created through people. Your success will be measured not only by operational results, but by the culture you help create and the experiences you inspire every day.