Responsibilities & Expectations:

The Regional Operations Director provides strategic leadership, operational oversight, and financial accountability for assigned service areas. Reporting directly to the Chief Commercial Officer, this role is responsible for ensuring service excellence, resource optimization, and profitability across multiple locations. The Regional Operations Director manages a team of skilled professionals, including Field Service Technicians, Supervisors, and Project Managers, driving the achievement of business objectives through collaboration, process improvement, and fostering a culture of safety and excellence.

• Leadership & Strategy:

o Provide high-level oversight and strategic leadership for regional service operations, ensuring alignment with organizational goals.

o Foster a culture of teamwork, accountability, and continuous improvement through effective leadership and mentorship.

o Develop or support and execute short- and long-term strategies to drive operational efficiency, reduce costs, and maintain competitive positioning.

o Represent the region at executive meetings, client engagements, and industry events, building partnerships and promoting the organization's reputation.

• Safety & Compliance:

o Champion a "safety-first" culture, ensuring compliance with all safety protocols and regulations.

o Respond to emergencies and implement corrective actions promptly to maintain workplace safety.

o Monitor and improve regional safety performance through proactive initiatives and audits.

• Operations & Resource Management:

o Oversee the planning, execution, and management of projects to ensure timely, on-budget, and high-quality delivery.

o Manage resource allocation, including personnel, tools, and equipment, to optimize operational performance.

o Provide technical guidance and support to teams as needed, addressing challenges and ensuring adherence to quality standards.

o When applicable, ensure compliance with collective bargaining agreements (CBAs), and maintain positive relationships with union representatives as needed.

• Financial Oversight:

o Own P&L accountability for the region, driving revenue growth and cost control while achieving targeted gross margins.

o Develop and manage regional budgets, ensuring alignment with corporate objectives and operational needs.

o Monitor and analyze financial performance metrics, using insights to identify areas for improvement and inform decision-making.

• Process Improvement & Reporting:

o Identify and implement operational improvements, leveraging technology and best practices to streamline workflows and enhance productivity.

o Establish metrics and KPIs to monitor performance, preparing detailed reports for senior leadership.

o Develop and implement new processes and systems to enhance organizational efficiency and service delivery.

o Support business growth initiatives, including expansion into new markets and development of new operational locations.

• Team Development & Performance Management:

o Recruit, train, and retain top talent to ensure the region is equipped to meet current and future needs.

o Conduct regular performance evaluations, providing coaching, feedback, and development opportunities to team members.

o Lead efforts to build a cohesive, high-performing team culture that aligns with the organization's values and goals.

o Hold Area and site leadership accountable for operational, financial, and safety performance through consistent performance management and coaching.

• Client & Stakeholder Management:

o Build and maintain strong relationships with clients, addressing concerns and ensuring satisfaction with service delivery.

o Collaborate cross-functionally to meet client needs, resolve issues, and drive customer-focused outcomes.

• Cross-Functional Leadership:

o Partner closely with Sales, HR, Finance, and executive leadership to align operational execution with business objectives.

o Support contract review, vendor approvals, and job-level financial and operational decision-making in alignment with leadership guidance.

o Facilitate coordination between field operations, sales, and administrative functions to ensure seamless service delivery.

• Additional Duties:

o Perform other related duties as assigned to support business needs.

o Continuously seek opportunities for professional development, process improvement, and contribute to team-wide learning and growth.

Qualifications and Competencies:

• 10+ years of experience in electrical testing, commissioning, and industrial services, including 5+ years in a leadership role.

• Proven success in managing multi-site operations with P&L accountability and delivering on financial targets.

• Extensive experience in project management, resource allocation, and team leadership.

• Experience leading operations across multiple locations or regions.

• Experience supporting business expansion, scaling operations, or establishing new locations preferred.

• Strategic thinker with exceptional decision-making, problem-solving, and analytical skills.

• Strong leadership and interpersonal skills, with the ability to inspire and manage diverse teams.

• Advanced knowledge of industrial safety protocols and regulatory compliance.

• Proficient in financial management, including revenue forecasting, budgeting, and performance analysis.

• Skilled in Microsoft Office Suite and project management software

• Valid driver's license required; must be able to operate a company or personal vehicle for business purposes and meet all applicable company and client screening requirements based on job duties (e.g., motor vehicle record, background check, drug testing, or other applicable screenings).

Preferred Qualifications:

• Experience working with unionized teams and ensuring compliance with CBAs; strongly preferred and may be required depending on the region or company assignment.
• Bachelor's degree in Electrical Engineering, Business, or a related field.
• Professional Engineering License (PE) and/or Project Management Professional (PMP) certification.
• NETA Level 3 certification or equivalent experience preferred.

You'll thrive at IPS if you...
• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.