Summary:The
Director of Operations is responsible for overseeing the day-to-day operations of our prestigious luxury high-rise association,
Millennium Tower, located in San Francisco, CA. The Director of Operations ensures seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.
Schedule: Monday - Friday 9:00 am -5:30 pm (must be flexible based upon business needs)
Responsibilities- Operational Oversight: Manage all aspects of the property's operations, including security, valet, concierge, and housekeeping.
- Board Relations: Actively participate in all appropriate operations committees, Board meetings, and preventative maintenance programs/initiatives.
- Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management based on Forbes standards.
- Resident Experience: Ensure a consistently high level of resident and guest satisfaction through exceptional service delivery.
- Financial Management: Develop and manage operations within the budget.
- Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
- Compliance: Ensure compliance with all applicable regulations and safety standards.
- Project Management: Oversee renovation and improvement projects.
Qualifications- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5 years of Director-level experience in luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
- Ability to work flexible hours including weekends and holidays. (Required)
- M100 and CMCA certificates are desired
- Prolonged periods sitting at a desk and working on a computer.
Why You'll Love Working at Action- Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews -read our reviews here.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.
$110,000 - $135,000 a year
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
