The Director of Operations is responsible for providing overall management and operational oversight of ConnextCare's health center activities, helping to ensure efficient operations and the delivery of high-quality, patient-focused health care services throughout the communities we serve. Working closely with the President/Chief Executive Officer, leadership team, and Board of Directors, the Director of Operations will support organizational performance, operational efficiency, quality improvement, and long-term sustainability.
Key Responsibilities Include:- Provide oversight of day-to-day operations across various organizational departments and functions.
- Foster collaboration among departments, leadership, providers, and staff to improve operational performance and patient outcomes.
- Support workforce planning, staffing decisions, and organizational resource allocation.
- Develop and implement strategic initiatives designed to improve quality of care, enhance revenue opportunities, and achieve organizational goals.
- Analyze budgets and financial data to identify opportunities for operational efficiencies and cost savings.
- Participate in the development and implementation of ConnextCare's mission, vision, and values.
- Oversee capital projects, including applicable NYSDOH Certificate of Need processes.
- Provide training and operational support for system implementations designed to improve provider and staff efficiency.
- Provide facilities oversight to help ensure safe and accessible buildings and grounds for patients, staff, and visitors.
- Lead special initiatives as requested by the President/CEO, including participation on Board committees.
- Serve as a representative and liaison between ConnextCare and community partners, supporting coordinated efforts to improve population health outcomes.
- Support grant program compliance, including reporting requirements and oversight of program deliverables and outcomes.
- Monitor provider schedules and productivity to ensure alignment with organizational goals and Coleman initiatives.
- Maintain appropriate staffing levels and promote the knowledge, expectations, engagement, and accountability necessary to meet organizational requirements.
- Develop and monitor operational performance measures and dashboards to provide leadership with meaningful, high-level key performance indicators.
- Ensure compliance with applicable federal, state, and local laws and regulations, as well as Joint Commission standards.
- Evaluate and respond to the health care needs and overall well-being of the populations served.
- Promote Patient-Centered Medical Home initiatives.
- Assist with and promote organizational processes associated with the Coleman initiative.
Requirements
Qualifications:- Graduate education in administration, public health, or a related discipline, or an equivalent combination of education and experience. MBA, MHA/MHP, MPA, MPH, or similar advanced degree preferred.
- Five years of equivalent administrative experience in a health care setting highly preferred.
- Demonstrated leadership capabilities with the ability to foster a collaborative, team-oriented environment.
- Strong analytical, organizational, communication, and problem-solving skills.
- Creative and strategic approach to organizational growth and operational improvement.
- General knowledge of finance, fundraising, grant writing, personnel management, and public relations.
- Ability to maintain a high level of professionalism, ethics, discretion, and confidentiality.
Salary Description
80,000/yr-100,000/yr
