Position Title: Director of Operations
Salary: $90,000 to $95,000
Job SummaryWorking as the Director of Operations you are responsible for maintaining the account along with the General Manager in accordance with the approved budget while meeting client expectations. You will conduct safety, sanitation, and maintenance programs while maintaining excellent relationships with employees, guests and the client as well as other departments within the operation. You will promote the professional growth and development of the entire team. You will be expected to foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations.
Key Responsibilities:• Plans and directs the operation of the assigned account in support the Key Performance Indicators
• Assist in development of common direction for the team. Sets priorities and makes team agenda and strategy clear to all team members
• Is knowledgeable on HACCP controls along with proper storage and use of food
• Supports the development and implementation of programs that meet client needs and customer satisfaction
• Monitors financial reports of the account to ensure budgetary compliance with Regional and Corporate goals
• Interfaces with clients to maintain client satisfaction and account retention
• Resolves client and customer satisfaction or employee related complaints which have been elevated from Managers
• Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact
• Trains, motivates and develops management personnel to achieve high level of morale and efficient use of human resources
Preferred Qualifications:• Bachelor's degree in Business, hospitality or related field, or equivalent degree or equivalent related experience
• Proven ability to manage a team of six or more
• Minimum of two years' experience in multi-unit foodservice management
• Experience with multi-unit foodservice management with a combined managed volume of $3 million or greater
• Strong track record of driving customer satisfaction
• Proven ability to work effectively in an unstructured, fast-paced and P&L driven environment
• Proven ability to mentor and develop team members
• Excellent written and verbal communication skills
Associates at Occasions are offered many fantastic benefits.Both full-time and part-time positions offer the following benefits to associates:
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
In addition, full-time positions also offer the following benefits to associates:
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Occasions maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Occasions.pdf
Applications are accepted on an ongoing basis.
