Description The Opportunity The Director, Resource Management Center Operations is responsible for providing strategic and operational leadership for ambulatory recruitment, scheduling and timekeeping specialists, and the development and oversight of an enterprise Operations Float Pool. This role partners with operational leaders to optimize workforce resources, improve service delivery, and drive operational excellence across UCHealth.
Summary:
Directs the department's activities and resources to ensure alignment with the mission, vision, values, and objectives of the department and organization. Focuses on operational excellence, efficiency, and patient experience in clinical and non-clinical operations
Key Responsibilities The Director, Resource Management Center Operations plays a key role in the health system's strategic and operational efforts by:
Responsibilities:
- Direct enterprise operations for the Operations Float Pool, ambulatory ancillary recruitment, scheduling, timekeeping, and payroll support services to ensure efficient, standardized workforce operations across the health system.
- Develop and execute workforce strategies that improve staffing effectiveness, workforce flexibility, enhance the caregiver experience, and support safe, high-quality patient care.
- Provide operational and financial oversight for labor budgets, productivity, premium labor utilization, and workforce analytics, using data-driven insights to improve performance, achieve organizational goals, and ensure responsible financial stewardship.
- Lead high-performing teams and oversee workforce technology, process improvement, and operational initiatives that enhance customer service, regulatory compliance, operational excellence, and continuous improvement.
- Lead the strategic expansion of the enterprise Operations Float Pool by partnering with operational leaders to identify workforce needs, develop scalable staffing models, and improve staffing flexibility, coverage, and resource optimization across multiple departments and locations.
- Provide strategic oversight of ambulatory and UCHealth Medical Group positions, partnering with operational leaders and Talent Acquisition to attract, assess, and hire highly qualified candidates while improving time-to-fill, reducing vacancies, and supporting workforce planning initiatives.
Candidate Qualifications The successful candidate will meet the following requirements:
- Bachelor's degree in related field.
- 5 years of experience in healthcare operations
Skills and Traits
- Develop staffing strategies across multiple hospitals, departments, and regions
- Forecast workforce needs and vacancy trends
- Reduce reliance on travelers and agency staff
- Build scalable float pool models to support organizational growth
- Use data to make staffing and operational decisions
- Measure outcomes and adjust strategies accordingly
- Manage complex staffing operations
- Standardize workflows and processes
- Communicates confidently with senior leaders
- Presents recommendations clearly and concisely
Employees are our number one asset.
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Recognition
- Performance bonus: UCHealth offers an Annual Performance Bonus to recognize employee contributions to our success in quality, patient experience, organizational growth, and financial goals.
- Performance-based pay increase: The Annual Merit Pay Increase recognizes work performance that meets or consistently exceeds performance standards documented through UCHealth's established evaluation process and accounts for increased experience, skills and cost of living.
- Market reviews: All UCHealth positions are reviewed annually to ensure UCHealth base pay aligns with market standards. Base pay rates are adjusted as needed to stay market competitive.
Health and well-being
- Medical, dental and vision coverage.
- Access to 24/7 mental health and well-being support for employees and dependents.
- Discounted gym memberships and fitness resources.
- Free Care.com membership.
- Voluntary benefits such as accident insurance, critical illness insurance, group legal plan, identity theft protection, pet insurance, auto and home insurance, and employee discount programs.
- Time away from work: Paid time off (PTO), paid family and medical leave (inclusive of Colorado FAMLI), leaves of absence.
- Employer-provided basic life and accidental death and dismemberment coverage with buy-up coverage options.
- Employer-provided short-term disability and long-term disability.
Retirement and savings
- 403(b) plan with employer matching contribution.
- Additional 457(b) plan may be available.
- Flexible spending accounts for health care and dependent day care; health savings account available when enrolled in high-deductible (HD) medical plan.
Education and career growth
- UCHealth provides access to academic degrees and certificate programs to promote professional and personal growth.
- Up to 100% of tuition, books and fees paid for by UCHealth for specific educational degrees.
- Other programs may qualify for up to $10,000/year pre-paid by UCHealth or up to $5,250/year in the form of tuition reimbursement.
- Access to LinkedIn Learning, which offers thousands of virtual courses and seminars, and internal professional development opportunities.
- Employees have access to free assistance navigating the Public Service Loan Forgiveness program and submitting their federal student loans for forgiveness.
* Eligibility for some programs is based on an employee's scheduled work hours.
UCHealth always welcomes talent. This position will be open for a minimum of three days and until a top applicant is identified.
Who We Are (uchealth.org)
