Compensation
$110,000 - $130,000

Summary
The Director of Operations is a hands-on leader responsible for managing and improving the day-to-day operations. This role ensures properties run efficiently, teams are supported, and residents receive high-quality service. The Director of Operations translates strategic objectives into operational execution, with a strong focus on property performance, resident experience, regulatory compliance, and team effectiveness.

This position is in-office, full-time, Monday - Friday.

Duties
Operational Leadership

• Oversee daily operations across residential property management functions, including leasing, maintenance, resident services, compliance, and regional operations
• Ensure consistent operational standards, policies, and procedures across all states and property portfolios
• Drive operational excellence to maximize property performance, occupancy, and resident satisfaction

Strategic Execution & Growth

• Partner with Executive Management to implement company strategy and long-term business plans
• Lead cross-functional initiatives to improve efficiency, technology adoption, and service delivery
• Help build and refine systems, workflows, and tools to support growth
• Support acquisitions, transitions, and integration of new properties or markets

People & Organizational Management

• Lead, mentor, and develop senior management and operational teams.
• Build a strong performance culture focused on accountability, collaboration, and continuous improvement
• Ensure appropriate staffing, succession planning, and leadership development

Financial & Resource Management

• Collaborate with the CFO on budgeting, forecasting, and resource allocation
• Ensure operational activities align with financial targets and cost controls
• Improve operational margins through efficiency and optimization initiatives

Governance, Risk & Compliance

• Ensure compliance with applicable laws, regulations, insurance, and internal policies
• Address risks or issues quickly and proactively
• Maintain organized and audit-ready operations

Customer & Stakeholder Focus

• Ensure exceptional service delivery and customer experience across operations
• Act as a senior representative of the organization with partners, vendors, and stakeholders
• Support negotiations and service quality oversight

Qualifications

• Bachelor's degree or equivalent practical experience
• 5 - 8+ years of experience in property management
• Experience with affordable housing programs and development preferred
• Experience working in a smaller or fast-growing company environment preferred
• Proven ability to manage multiple priorities and wear multiple hats
• Potential travel required

Skills & Competencies

• Exceptional leadership, communication, and interpersonal skills
• Strategic thinker with strong execution and problem-solving abilities
• Data-driven decision-maker
• Change management expertise and ability to lead through growth or transformation
• High integrity, sound judgment, and strong organizational awareness

Benefits
Cambridge Real Estate Services offers competitive wages, incentive bonuses, medical with an annual HSA employer-contribution to employees' accounts of $4,400, dental, vision, and life insurance, long-term disability insurance, paid time off, paid holidays, floating holidays, tuition reimbursement, company events, 401k plan with a 100% match up to a 10% contribution. Benefits vary by position and hours worked.

Requirements
Applicants offered positions will be required to complete:

• Pre-employment background screening
• Drug Screening