POSITION: Director of Operations

DEPARTMENT: Operations

REPORTS TO: Assistant General Manager

THE ROLE

The Director of Operations provides strategic leadership and oversight for all operational functions across the Marshall Health Arena, including both the convention center and arena. This role is responsible for ensuring seamless event execution, operational excellence, and alignment with ownership and organizational objectives.

The Director of Operations leads cross-functional teams including engineering, event services, security, and facility operations, while driving process improvements, financial performance, and an exceptional guest and client experience.

Essential Duties and Responsibilities

• Directs and oversees all aspects of venue operations, including Engineering, Building & Grounds, Technical Services,Public Safety, Security, Custodial Services, and Parking.
• Coordinates operational activities with internal departments, promoters, clients, and third-party vendors to ensure facility readiness and successful execution of all events.
• Establishes and maintains operational standards, policies, and procedures to ensure consistency, efficiency, and compliance.
• Oversees the maintenance and integrity of the physical plant, including all systems, equipment, and infrastructure.
• Leads the development and execution of annual operating and capital budgets, including long-term planning for repairs and improvements.
• Drives a culture of safety, ensuring compliance with all applicable laws, codes, and regulations, including OSHA and fire/life safety standards.
• Partners with the General Manager and ownership group on operational strategy, capital planning, and long-term venue performance.
• Monitors key performance indicators (KPIs) related to operations, event execution, and guest experience, implementing continuous improvement initiatives.
• Supports large-scale events including conventions, concerts, and outdoor programming, ensuring operational scalability across varying event types.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with Legends Global' s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor's degree in Facility Management, Engineering, Business Administration, or related field preferred.
• 7-10+ years of progressive experience in venue, facility, or event operations within arenas, convention centers, amphitheaters, or similar environments.
• 3-5+ years of leadership experience managing cross-functional teams.
• Experience overseeing large-scale live events, including conventions, concerts, and multi-day programs.
• Equivalent combination of education and experience will be considered.

Skills and Abilities

• Excellent organizational skills.
• Ability to prioritize and to manage multiple projects simultaneously.
• Good written, verbal, and interpersonal skills required; ability to interact with all levels of staff including management.
• Ability to effectively supervise staff.
• Professional presentation, appearance, and work ethic.
• Knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.
• Ability to work with limited supervision and as a team member.
• Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Marshall Health Arena

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.