Job Description
The YMCA of Metropolitan Washington is seeking a strategic and collaborative leader to lead Association-wide membership growth, engagement, and operational excellence. Working closely with branch and Association leaders, you'll develop high-performing membership teams, strengthen best practices, and help create welcoming environments where more people can connect and belong.
If you're passionate about developing people, driving results, and strengthening communities through exceptional leadership, we invite you to join our team.
Qualifications
- Bachelor's degree required; advanced degree preferred.
- Five or more years of progressive leadership experience leading customer-focused teams.
- Experience managing multiple locations, departments, or business units preferred(experience may come from the YMCA, hospitality, healthcare, recreation, membership organizations, nonprofit leadership, fitness, or other service-focused industries).
- Success developing people and building high-performing teams.
- Demonstrated ability to grow engagement, improve customer experience, or increase revenue.
- Strong communication, project management, and relationship-building skills.
- Passion for strengthening communities and helping people thrive.
- Commitment to the YMCA mission and values.
Essential Functions
Grow Membership and Community Impact - Lead Association-wide membership growth strategies.
- Strengthen lead generation, member conversion, referrals, corporate memberships, and community partnerships.
- Partner with Marketing to expand awareness and engagement throughout our communities.
Create Exceptional Member Experiences - Improve onboarding, engagement, and long-term member retention.
- Support initiatives that help members connect, build relationships, and fully experience the Y.
- Increase member satisfaction and Net Promoter Score across all branches.
Develop Great Leaders - Coach and support Membership Directors across the Association.
- Lead training in customer experience, Cause-Driven Tours, relationship-based membership, and leadership development.
- Build a culture of accountability, collaboration, and continuous improvement.
Drive Operational Excellence - Partner with leaders across the association to improve systems, reporting, staffing, and operational consistency.
- Use data and performance metrics to identify opportunities and improve results.
Cause-Driven Leadership Competencies
- Mission Advancement: Incorporates the Y's mission and values into the organization's vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism, ensuring engagement, inclusion, and ownership.
- Collaboration: Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.
- Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.
- Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Required Certifications
- Team Leader certification
Why You'll Love Working at the Y: This is an opportunity to shape the member experience for one of the nation's leading YMCA associations. You'll collaborate with talented leaders, coach teams across multiple locations, and help thousands of people find healthier lives, stronger relationships, and a greater sense of belonging.
- Competitive salary of $95,000-$100,000
- Comprehensive medical, dental, and vision insurance
- 10% YMCA retirement contribution
- Generous paid time off and holidays
- Professional development and leadership opportunities
- Complimentary YMCA family membership
- The opportunity to make a lasting difference in the lives of our members and communities
If you're energized by developing people, creating exceptional experiences, and helping communities thrive, we'd love to hear from you. Join us and help shape the future of membership at the YMCA of Metropolitan Washington.
Ymca Careers
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