- Drive high end leisure customers to the Resort during high season and an emphasis on building occupancy during shoulder seasons travel agency community.
- The candidate must have the ability to think strategically and creatively: analyze, integrate, recommend, and take actions on agency driven initiatives.
- Responsible for agency strategies and tactics targeted to drive new customer acquisition and shift market share from competing resorts.
- Strong organizational skills including attention to detail and multitasking skills in a fast-paced environment.
- Experienced using and booking into PMS systems.
- Ability to manage and refine the process to address changing business needs.
- Provide current and accurate financial information, ad hoc reporting, and executive overview to Director of Sales as requested.
- Must be able to work a flexible shift, weekends, holidays.
- Establish daily standard of prospecting in upper and lower funnel, to achieve shift in market mix outcome for a repositioning hotel.
- Maximize revenue by selling all facets of the hotel, both verbally and in written form to all potential clients.
- Develop and conduct persuasive site inspections and sales presentations to prospective clients, meet with and entertain clients as deemed appropriate potential business from that account/client.
- Travel locally and nationally to conduct outside calls, promote hotel, attend tradeshows, and review competition.
- Builds and maintains strong client relationships.
- Interacts with guests to obtain feedback on product quality, service levels and handling the complaint appropriately.
Required Skills And Abilities:Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections.
Performance Standards:Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Horseshoe Bay Resort staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Horseshoe Bay Resort associate is a guest relations ambassador, every working minute of every day.
