Gem.com

Director of IT Services

Gem.com$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of progressive IT experience, including leadership in service delivery or analytics.
  • Demonstrated ability to lead and develop high-performing IT teams.
  • Strong business acumen to relate technology initiatives to organizational impact.
  • Proven track record of building relationships with business leaders as a trusted partner.
  • Excellent communication skills with both technical and non-technical audiences.
  • Experience in data analytics, reporting, and governance practices.
  • Financial acumen to assess and convey the impact of technology decisions.

Responsibilities

  • Lead the delivery of IT services and business analytics organization-wide.
  • Elevate data utilization through effective reporting and predictive capabilities.
  • Partner with IT Operations to deliver secure and integrated solutions.
  • Develop and mentor IT staff in a service-oriented culture.
  • Evaluate and adopt emerging technologies to drive innovation.
  • Oversee end-user support to ensure reliable service across the workforce.
  • Define and monitor service performance metrics and standards.

Benefits

  • Opportunity to shape technology's role in organizational success.
  • Ability to drive innovation and enhance productivity.
  • Support for professional development and team growth.
  • Engagement in strategic IT leadership with top executives.
  • Chance to work with AI and cutting-edge technology solutions.
Full Job Description
Do You See Technology as a Strategic Driver-Not Just a Support Function?

Are you energized by building high-performing teams, elevating the user experience, and turning data into smarter business decisions? Do you thrive in a role where you can shape how technology enables an entire organization to perform at its best?

If so, you'll fit right in.

Join Granger Construction as our Director of IT Services, where you'll lead the delivery of IT services and business analytics across the organization. You'll play a critical role in ensuring our people have the tools, insights, and support they need to succeed-while helping drive innovation, including the thoughtful adoption of AI and emerging technologies.

Why You'll Love This Role

Shape the Technology Experience

Lead IT service delivery and analytics strategy to create a seamless, responsive, and user-focused technology environment across offices and jobsites.

Drive Data-Informed Decisions

Elevate how data is used across the company-building reporting, dashboards, and predictive capabilities that empower better decision-making at every level.

Be a Strategic IT Leader

Partner closely with the Leader of IT Operations and executive leadership to deliver secure, scalable, and integrated technology solutions.

Lead and Grow High-Impact Teams

Develop and mentor IT professionals while fostering a culture rooted in service, accountability, and continuous improvement.

Innovate with Purpose

Help guide the evaluation and adoption of emerging technologies, including AI, to enhance productivity and business performance.

How You'll Make an Impact

Lead IT Service Delivery

Oversee help desk and end-user support across a distributed workforce, ensuring high-quality, timely, and reliable service.

Elevate the User Experience

Drive a customer-first mindset, improving responsiveness, communication, and overall satisfaction with IT services.

Establish Performance Standards

Define and monitor SLAs, KPIs, and service metrics to ensure accountability and continuous improvement.

Advance Business Analytics

Lead reporting, dashboard development, and data strategy to deliver accurate, actionable insights across the organization.

Strengthen Data Governance

Establish standards, best practices, and governance to ensure data integrity, consistency, and accessibility.

Collaborate Across IT Leadership

Partner with IT Operations to ensure seamless delivery across infrastructure, applications, and service functions.

Guide Strategy and Investment

Contribute to technology strategy, budgeting, and vendor management, aligning IT initiatives with business priorities.

What You Bring to the Team

  • 10+ years of progressive IT experience, including leadership of service delivery and/or analytics functions
  • Proven ability to lead and develop high-performing IT teams
  • Strong business acumen with the ability to translate technology into organizational impact
  • Experience building relationships and serving as a trusted partner to business leaders
  • Excellent communication skills across technical and non-technical audiences
  • Experience with data analytics, reporting, and governance practices
  • Financial understanding to evaluate and communicate the impact of technology decisions
  • Experience managing vendors and negotiating contracts


Nice to Have:

  • Experience with application development, integrations, or automation
  • Familiarity with construction technology platforms


Your Next Chapter Starts Here

This is more than a leadership role-it's an opportunity to shape how technology enables our people, projects, and future growth. If you're ready to lead with impact, drive innovation, and elevate the IT experience across an organization, we'd love to connect.

Apply today and help us build what's next at Granger Construction.

About Gem.com

Industry
Founded
2013

Similar Jobs

More Jobs at Gem.com

  • Gem.com
    Director of IT Services
    $100K — $130K *
    Lansing, MI 48911 (Ingham County)
    Information Technology
    In-Person
  • Gem.com
    Corporate Quality Director
    $100K — $130K *
    Lansing, MI 48911 (Ingham County)
    Real Estate & Construction
    In-Person
  • Gem.com
    Senior Project Manager
    $80K — $110K *
    Lansing, MI 48911 (Ingham County)
    Real Estate & Construction
    In-Person
  • Gem.com
    Senior Estimator
    $75K — $95K *
    Columbus, OH 43230 (Franklin County)
    Real Estate & Construction
    In-Person
  • Gem.com
    Senior Project Manager
    $90K — $120K *
    Columbus, OH 43230 (Franklin County)
    Real Estate & Construction
    In-Person

More Information Technology Jobs

Find similar Director of IT Services jobs: