Position Purpose and Summary

Interim housing is not a waiting room. It is an active intervention - and how it is managed determines whether people move toward stability or end up unhoused. The Director of Interim Housing makes sure every assigned site runs with the discipline, consistency, and care that real intervention requires.

Reporting to the Senior Director of Interim Housing/Programs, the Director leads Program Managers across multiple sites - including but not limited to Access Sites, Tiny Home Villages, Inside Safe locations, Family and TAY locations; among other interim housing shelters. This role is directly accountable for what happens on the ground: site stability, bed utilization, documentation quality, contract compliance, and staff development. This is not a coordination role. It is an accountability role.

Internally, the Director keeps programs aligned with HTM's standards, values, and funding requirements. Externally, the Director represents Hope the Mission to government partners, funders, and community stakeholders - building the trust that allows the organization to keep doing its work.

This role exists to make sure HTM's interim housing programs deliver on their promise - to the people who live in them, to the funders who pay for them, and to the communities that need them to work.

Primary Duties and Responsibilities

Program Leadership & Strategy

• Provide direct oversight and operational leadership across all assigned interim housing sites; and as needed across the Program portfolio
• Align program execution with HTM's mission, values, funder requirements, and service delivery standards
• Analyze program performance data, dashboards, and KPIs to identify trends, risks, and opportunities for improvement
• Implement continuous quality improvement strategies that strengthen service delivery, safety, documentation, and outcomes
• Support department-level planning, workplans, and strategic initiatives, including cross-department collaborations as directed by executive leadership
• Assist with contract modifications, renewals, and operational transitions - including site launches, expansions, and resets - ensuring alignment with funding requirements and internal standards
• Participate in organizational committees and leadership initiatives that advance HTM's mission and program impact

Staff Management & Development

• Directly supervise all assigned Program Managers; provide leadership guidance to Assistant Program Managers, Coordinators, and frontline staff
• Conduct regular supervision, coaching, and performance management with Program Managers; maintain clarity of expectations, accountability, and professional growth
• Identify staff development needs across assigned programs; collaborate with Program Managers to support skill-building and leadership development
• Partner with Learning & Development to schedule and deliver ongoing training aligned with program needs and contract requirements
• Prioritize and promote staff wellness and self-care strategies across the department, recognizing the high-acuity nature of interim housing work
• Support staff meetings and recognition initiatives

Administration & Fiscal Oversight

• Support development of written program policies and procedures in full compliance
• Collaborate with the Senior Director of Programs, Operations, Human Resources, and other departments to implement and oversee facility, personnel, and program processes
• Ensure timekeeping practices are accurate, consistent, and compliant with HTM policies; review and approve timesheets and payroll documents in a timely manner
• Maintain working knowledge of program and facility budgets and funding sources
• Ensure all assigned programs operate within approved budgets and fiscal guidelines
• Support development of department project strategies and timelines based on goals established by leadership

Facilities & Site Readiness

• Conduct routine site walks to ensure health, safety, and operational compliance across all assigned sites
• Coordinate with Operations on repairs, outages, room turns, inventory, keys, cameras, and vendor access
• Ensure emergency preparedness plans are current and practiced, including fire safety, life safety, and evacuation protocols
• Serve as the primary escalation point for facility-related risks; ensure issues are elevated appropriately and tracked with clear resolution timelines
• Provide enhanced oversight for sites with unique operational models or heightened risk factors; adjust leadership support, staffing strategies, and on-site presence accordingly
• Coordinate closely with Operations, Facilities, and Security teams to address site-level risks, safety planning, and property management needs

Incident Response & Compliance

• Respond to critical incidents, grievances, and escalations; ensure timely documentation, follow-up, and staff coaching to prevent recurrence
• Oversee internal audits, monitoring preparation, and compliance reviews; implement corrective action plans in partnership with relevant departments
• Work with Contracts and Compliance to review, authorize, and submit program and contract reports accurately and on time
• Review Program Manager reports and compile department-level summaries for senior leadership and funders
• Ensure staff understand and implement contract scopes, service requirements, and performance expectations
• Oversee compliance with location-specific contract requirements, jurisdictional regulations, and funder expectations, including City vs. County contracts, Inside Safe requirements, and specialized grant deliverables
• Support monitoring readiness and corrective action implementation when funder or jurisdictional requirements change or findings are issued

Government, Community & System Engagement

• Build and maintain strong working relationships with city, county, state, and federal partners, funders, and community stakeholders
• Represent Hope the Mission at government, funder, coalition, and community meetings
• Serve as the primary CES point of contact for designated regions; maintain strong alignment with system expectations and CES partners
• Manage site-specific community relations, including coordination with council offices, neighborhood stakeholders, law enforcement, and business improvement districts
• Address community concerns professionally and promptly; support proactive engagement strategies to strengthen community trust
• Collaborate with Faith-Based Organizations and community partners on local activities and events

Other General Duties

• Attend required internal and external meetings and trainings, including Friday Leadership Meetings at Headquarters
• Perform other duties as assigned

Skills & Competencies

• Demonstrated ability to lead complex, multi-site, contract-funded programs; set operational direction; and drive consistent performance across diverse program models
• Strong supervision skills including coaching, performance management, progressive discipline, staff development, and conflict resolution
• Advanced understanding of homelessness response systems and service delivery best practices, including Housing First, Trauma-Informed Care, Harm Reduction, and Coordinated Entry
• Proven ability to ensure contract adherence, maintain monitoring and audit readiness, and implement corrective actions within public-sector funding environments
• Experience managing budgets, conducting fiscal analysis, and allocating resources across multiple funding streams while maintaining compliance and cost controls
• Ability to analyze KPIs, dashboards, and performance trends to identify gaps, forecast risks, and drive continuous improvement
• Strong incident management, escalation, and grievance resolution skills, including timely documentation, follow-up, and preventive planning
• Effective at coordinating across Operations, HR, Data/Compliance, Facilities, Security, and external partners to align execution and resolve barriers
• Skilled in government, funder, and community engagement; able to represent HTM professionally and build partnerships that support operations and system coordination
• Strong written, verbal, and presentation skills, including report writing, professional correspondence, training facilitation, and stakeholder communication
• Proficient in Microsoft Office Suite, Google Suite, and program data systems; and HMIS.
• Ability to manage competing priorities, respond to changing funding or system conditions, and lead through ambiguity with sound judgment and accountability

Qualifications

• Bachelor's degree in Social Work, Public Administration, Human Services, Public Health, or a closely related field required. Or A combination of relevant education, training, and/or professional experience may be considered in lieu of the degree requirement.
• Minimum of three (3) years of progressively responsible leadership experience managing programs and staff within homelessness services, housing, human services, or a related field.
• Demonstrated experience overseeing multiple program sites and/or service locations simultaneously.
• Experience managing publicly funded contracts, including compliance, reporting, and monitoring requirements.
• Proven ability to supervise managers and lead multidisciplinary teams.
• Demonstrated accountability for program performance outcomes, including KPIs, occupancy targets, and/or service delivery benchmarks.
• Experience with Clarity HMIS preferred.
• Highly motivated self-starter with demonstrated ability to develop creative, practical solutions in complex environments.
• Demonstrated commitment and ability to work collaboratively as part of HTM's leadership team.
• Bilingual preferred.

Mandatory Requirements

• Must have reliable transportation.

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; various office machines. Complete all required forms in personal writing.

Work Environment

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants' use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure or in crisis intervention. .

Monday to Friday, Exempt/on call on weekends.
8:30 AM to 5:00 PM, Exempt/on call at all hours.