About our property:
Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the bustling heart of Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of versatile meeting space, creating an exceptional environment for both guests and employees. At The Midland Hotel, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the vibrant energy and iconic architecture of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The MIdland Hotel. Take the first step towards a rewarding career by applying today. At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.
What you will have an opportunity to do:
Director of HousekeepingPosition SummaryThe Director of Housekeeping is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, safety, and guest satisfaction. This role oversees staff, budgets, quality assurance, and operational efficiency across guest rooms, public areas, and laundry services.
Key ResponsibilitiesOperations Management- Direct all housekeeping functions, including guest rooms, public areas, and laundry
- Establish and maintain cleanliness and quality standards
- Conduct routine inspections to ensure compliance with brand and company expectations
- Develop and implement departmental procedures and service standards
Leadership & Staff Management- Recruit, hire, train, and supervise housekeeping team members
- Manage scheduling and staffing levels to align with occupancy and business needs
- Coach, mentor, and evaluate staff performance
- Promote a positive, engaged, and safety-focused work environment
Guest Satisfaction- Ensure prompt resolution of guest requests and service issues
- Collaborate with front office, engineering, and other departments
- Monitor and improve guest satisfaction and cleanliness scores
Compliance & Safety- Ensure compliance with OSHA, health, and safety standards
- Train staff on proper use of cleaning chemicals and equipment
- Maintain a safe working environment and enforce safety protocols
Strategic Initiatives- Identify opportunities to improve efficiency and service quality
- Implement best practices and new technologies
- Support sustainability and cost-saving initiatives
QualificationsEducation & Experience- 5-8+ years of progressive housekeeping or hospitality leadership experience
- Experience managing large teams in a hotel or similar environment
Skills & Competencies- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Financial and budget management experience
- Strong attention to detail and quality standards
- Effective communication and problem-solving skills
Working Conditions- Ability to work flexible hours, including weekends and holidays
- Frequent walking, standing, and occasional lifting
- Fast-paced hospitality environment
Key Performance Indicators (KPIs)- Guest satisfaction and cleanliness scores
- Labor cost management
- Staff retention and engagement
- Inspection and quality audit results
What are we looking for?Compensation:$85,000
$100.000
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
