Qualifications

• 2-3 years of previous Senior Housekeeping Leadership experience in a similar establishment required.
• Proven skills in leadership, development, and delegation for a team of 30-45 colleagues.
• Strong organizational and administrative abilities.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, diverse environment.
• Preferred university degree or Hotel Management Diploma.
• Strong computer skills with knowledge of Property Management System / Opera.
• Demonstrated problem-solving and decision-making capabilities.

Responsibilities

• Deliver professional, friendly, and engaging service consistently.
• Maintain cleanliness and maintenance standards according to Fairmont guidelines.
• Create continuous improvements in various performance metrics such as GOP and LQA.
• Manage payroll and expenses for housekeeping within budget limits.
• Collaborate with the Executive Committee on capital projects for guest and public areas.
• Source new business opportunities with local laundry partners.
• Oversee the recruitment process and develop succession plans within the department.
• Foster relationships among colleagues and promote safety and wellness for guests and staff.
• Implement preventative maintenance programs with the Engineering Director.
• Enhance colleague engagement through recognition and issue resolution.
• Coordinate housekeeping management to enhance leadership synergy.
• Liaise with all hotel departments as needed, participating in committees.

Benefits

• Engaging work environment with opportunities for professional development.
• Access to health, wellness, and safety initiatives for both colleagues and guests.
• Involvement in innovative environmental practices and projects.
• Participatory culture that values team engagement and recognition.
• Dynamic work atmosphere encouraging collaboration across departments.