Directs and oversees all aspects of Golf Operations including its activities and relationships between members, guests, associates, and community. Has the ultimate responsibility for maximum member guest satisfaction and financial performance. Responsibilities • Develops, implements, and monitors annual budget, revenue goals and expenses for golf operations department. • Provides timely and accurate reporting of all financial and non-financial information as directed, requested or required by management or representatives. • Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary. • Develops, maintains and administers sound organizational plans and initiates improvements as necessary. • Work closely with all of the hotel departments to maximize total property revenue: Sales, PR and F&B. • Conduct effective hiring, training, coaching and counselling according to hotel polices. • Creates a member service-oriented atmosphere that promotes the game of golf and meets the needs of the members. • Responsible for implementing and maintaining excellent service to achieve member satisfaction. • Oversees the care and maintenance of all the facilities physical assets. • Develop and execute the golf marketing and membership plans with Director. • Ensures the highest standards of quality for food and beverage service on property. • Implements policies and procedures for the Golf and Maintenance Departments, including compliance of all company standards relating to quality of products and services. • Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems. • Manages department members that may include, but is not limited to Head Professional, Tournament Coordinator, Director of Instruction, Golf Services Manager, Superintendent, and Retail Manager. • Provides leadership and vision to golf staff, building people, and preparing them for career advancement. Weekly staff meetings Qualifications • Must be a member in good standing of the PGA of America or LPGA of America • Strong business acumen with demonstrated skills. • Successful completion of a recognized Golf Management/Operations program. • Director of Golf in a Four / Five Diamond Resort preferred • Experience with a diversity of golf course operations: resort, semi-private • Thorough understanding of the Golf Retail industry • Must be polished and professional and have excellent communication skills • A demonstrated passion for guest service, and exceeding expectations. • Great computer skills required, including experience with Microsoft Office, tee time reservations, POS, retail inventory and familiar with Web based golf partners. Physical Demands • Ability to run, stand, walk for duration of entire golf round. • Frequent reaching and bending, heavy lifting up to 50 lbs. • Ability to work outdoors.