OverviewThe
Director of Global Warehousing, based in
Coopersburg, PA, plays a pivotal leadership role in shaping the strategy, performance, and continuous improvement of Lutron's worldwide warehousing network. This position drives operational excellence across both internal facilities and third-party logistics (3PL) partners, ensuring that Lutron delivers safe, reliable, and cost-effective order fulfillment to customers around the globe.
You will set the vision for global warehousing performance, establish and standardize best-in-class processes, and champion a culture of safety, quality, and efficiency. This is a high-visibility, high-impact role that influences operations across multiple continents and directly supports Lutron's growth and customer-experience goals.
Global Scope Internal Operations: Lehigh Valley, PA, Austin, TX, Ashland, VA, Chihuahua, MX, and London
3PL Network: China, Amsterdam, and additional international partners
Reporting Structure Reports to: Vice President of Manufacturing
Direct Oversight: Lehigh Valley Warehouse Manager; Global Warehousing Improvement Champion
Dotted-Line Leadership: Site Warehouse Managers
Responsibilities- Develop and execute a global warehousing strategy aligned to supply chain objectives.
- Establish standard metrics across warehousing, set goals, and drive performance monthly to those goals.
- Establish global standards for warehouse operations and compliance.
- Lead and mentor warehouse managers; run cadence-based performance reviews.
- Ensure inventory accuracy and fulfillment performance across the network.
- Partner with Director of Logistics to manage 3PL SLAs, KPIs.
- Partner with Delivery Team leadership to optimize what SKUs are fulfilled from which locations to optimize service levels.
- Lead change management of SAP best practices at Lutron warehouses.
- Manage global warehousing budget and capital expenditures.
- Assess and mitigate operational risks; maintain contingency plans.
- Promote Lean/6σ principles and continuous improvement culture.
Success Metrics - Safety: TRIR/TIR, audit performance.
- Quality: Inventory accuracy %, shipment accuracy %.
- Delivery: Fill Rate, dock-to-stock lead time, Order-to-Ship lead time.
- Cost: Cost per order/line, labor productivity.
- Compliance: Cycle count coverage, export/trade compliance.
Qualifications- Bachelor's degree in Supply Chain, Operations, Engineering, or related field required; advanced degree or APICS/CSCP/CLTD a plus.
- 5-10+ years of leadership experience managing multi-site and global warehousing or distribution operations.
- Demonstrated leadership of end-to-end order fulfillment models spanning high-velocity direct-to-consumer pick, pack, and ship operations and large-scale business-to-business skid and trailer shipments.
- Experience implementing WMS/EWM (SAP preferred) and automation technologies.
- Proven Lean/6σ toolkit; data-driven decision making; financial acumen.
- Cross-cultural leadership and change management skills.
- Willingness to travel globally (~15%).
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