Director of Front Office

Pyramid Global Hospitality • $80K — $95K *

Bellevue, WA 98006In-Person

Hospitality & Recreation

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

5-7 years of experience in Front Desk management or similar role.
Proven leadership skills with a focus on customer service.
Strong ability to create and manage staff schedules effectively.
Excellent written and verbal communication skills.
Experience in budget management and financial reporting.

Responsibilities

Lead and manage the Front Office team, including Guest Services and Night Audit.
Create weekly schedules for staff in a timely manner.
Collaborate with the Operations team and General Manager on hotel initiatives.
Address and resolve guest concerns and reviews promptly.
Ensure high guest satisfaction scores are maintained.
Implement and uphold IHG Brand Standards across operations.
Oversee VIP accommodations and special requests for guests.

Benefits

Opportunities for professional training and development.
A collaborative work culture that fosters teamwork and communication.
Access to an employee assistance program for personal support.
Health and wellness initiatives to enhance employee well-being.

Full Job Description

Our guests' memorable experiences have to start somewhere. So why not be with you? We're looking for a new Director of Front Office to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and Guest services. Ideal candidates should have Front Desk management experience and work alongside the operations team and manage Guest Services areas. We are looking for someone who has leadership skills to take us to the next level of customer service and guest satisfaction.

Lead and manage all Front office associates including but not limited to: Guest Services, front desk agents and Night Audit team.

Creating weekly schedules for all staff in a timely manner.

Work in collaboration with the Operations team and General Manager.

Respond to guests' concerns or guest reviews in a timely manner.

Responsible for keeping up the Guest Satisfaction scores.

Implementing and following IHG Brand Standards.

Ensuring proper execution of VIP requirements including room requests, amenities, etc.

Follow and direct all safety and security procedures.

Provide coverage as the acting Manager on Duty as necessary.

Ability to work independently.

Excellent written, verbal, analytical, and communication skills are a must.

Must also be willing to train and mentor all associates in company culture and customer service skills.

Create the perfect working environment for your team to thrive and drive collaboration between departments.

Providing guests with all the information they need to enjoy a truly memorable experience.

Overseeing night audit function, preparing daily financial reports, and delivering accurate forecasts.

Ability to maintain the department's budget. Work alongside the finance team to understand what is needed or required to keep within the budget.

Conducting routine inspections of the front office and public areas - taking immediate action to correct any deficiencies.

Performing Front Desk duties as needed for overage.

Create room blocks and reservations when needed.

Work with the HR Department on Recruitment efforts.

Understanding all front office standards and procedures.

Maintain confidentiality when handling guest and/or associate information.

Communicating with other operation teams by using KYC for any guest requests or concerns.

Take initiative on ways to ensure the team is effective and efficient.

Other duties as assigned by the General Manager.

About Pyramid Global Hospitality

Pyramid has extensive experience in providing core operational infrastructure and strategies for a wide range of full-service properties. From the Cayman Islands to Hawaii know what it takes to manage full-service hotels successfully, and apply our years of experience and industry-leading data analytics to branded hotels around the world.

Pyramid Global Hospitality Careers

There has never been a more opportune time to join Pyramid Global Hospitality, a leader in the hospitality management sector. This company stands as a beacon of innovation, leadership, and professional growth in the industry.

Explore Job Opportunities

Pyramid Global Hospitality offers a variety of job opportunities that cater to a range of skills and interests. From front-line operations to executive management, each position plays a crucial role in the company's success and offers a pathway to personal career advancement.

Experience the Culture and Benefits

At Pyramid Global Hospitality, the culture thrives on diversity, inclusion, and a commitment to excellence. Employees enjoy comprehensive benefits that support both their professional and personal lives, fostering an environment where individuals can flourish.

Join a Dynamic Team

Being part of the Pyramid Global Hospitality team means more than just employment; it's about being part of a community that values each member's contribution. The company is dedicated to nurturing talent through robust training programs and leadership development opportunities, ensuring every team member can achieve their full potential.

Internship Programs

For those starting their careers, Pyramid Global Hospitality’s internship programs offer a golden chance to gain valuable industry experience. Interns work alongside seasoned professionals, gaining insights that are crucial for future employment in the hospitality sector.

Innovative Work Environment

Innovation is at the heart of Pyramid Global Hospitality. The company continuously seeks out new ways to enhance guest experiences and operational efficiency, positioning itself at the forefront of the hospitality industry.

Career Growth and Development

Pyramid Global Hospitality is committed to the growth of its employees. With access to cutting-edge training and global networking opportunities, individuals can expand their horizons and take their careers to new heights.

Hiring Process

The hiring process at Pyramid Global Hospitality is designed to be transparent and engaging. Candidates can expect a thorough interview process where they can showcase their skills and learn more about the company's operations and culture. Tips for crafting an effective resume and succeeding in interviews can be found on the company’s careers blog.

Stay Connected with Pyramid Global Hospitality Careers

Interested candidates are encouraged to explore open positions that match their skills and interests. Pyramid Global Hospitality looks for passionate, curious, and solution-driven team players.

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Learn more about Pyramid Global Hospitality

Size

10,001 employees

Industry