We are currently looking for a
Director of Fraud Strategy. The is responsible for defining and driving the bank's enterprise fraud strategy across all fraud vectors, customer segments, channels, products, and payment types. This role ensures a coordinated, data driven, and outcome focused approach to fraud mitigation, reducing customer friction, improving loss performance, and accelerating the deployment of fraud capabilities and controls.
Key ResponsibilitiesEnterprise Fraud Strategy & Execution- Define and execute the enterprise fraud strategy across all fraud vectors (e.g., account opening, account takeover, money movement-payments) and dimensions (channels, products, customer segments, payment types).
- Develop and maintain an integrated fraud initiatives roadmap spanning prevention, detection, investigation, response, recovery, and optimization
- Translate strategy into clear, outcome-driven plans with measurable milestones and expedited timelines.
Governance, Ownership, and Accountability- Establish clear ownership across fraud vectors, channels, and payment types, ensuring defined roles, responsibilities, and performance expectations.
- Partner with accountable fraud operations owners to set priorities, performance targets, and success metrics aligned to loss reduction and growth objectives.
- Stand up and lead a fraud leadership forum to drive decision-making, remove barriers, and track execution against defined outcomes.
Performance Management & Insights- Define enterprise fraud KPIs, dashboards, and reporting to measure losses, trends, control effectiveness, and peer benchmarking performance.
- Drive sustained improvement in fraud performance with a goal of strong performance across all fraud vectors.
- Leverage data and analytics to identify root causes, emerging risks, and opportunities to reduce losses and improve customer experience.
Threat Identification & Proactive Mitigation- Identify and assess emerging fraud threats (e.g., account takeover, synthetic identity, check fraud, social engineering) and ensure rapid deployment of countermeasures.
- Coordinate cross-functional responses to evolving fraud risks, recognizing increasing interconnectivity across channels and payment types.
Capabilities, Tools, and Innovation- Accelerate deployment and optimization of fraud tools, models, and AI/automation solutions to improve detection, efficiency, and scalability.
- Ensure end-to-end processes are streamlined, scalable, and minimize customer and employee friction.
- Drive continuous improvement of fraud capabilities across prevention, detection, response, recovery, and education.
Talent & Operating Model Effectiveness- Assess and address talent and staffing gaps across fraud domains in partnership with business and functional leaders.
- Promote a high-performance operating model with clear accountability, strong execution discipline, and rapid delivery of results.
Key Outcomes- Measurable reduction in fraud losses, with consistent performance at or above peer benchmarks.
- Clear ownership and accountability across all fraud vectors, channels, and payment types.
- Faster deployment of fraud tools, controls, and strategic initiatives.
- Reduced customer and employee friction in fraud-related processes.
- Improved coordination and execution through enterprise fraud governance and leadership forums.
Qualifications- 10+ years of experience in fraud risk management, payments risk, or fraud detection and mitigation strategy
- Proven experience leading enterprise-level strategy and cross-functional execution
- Deep knowledge of fraud vectors (account takeover, account opening, payments fraud) and controls across channels and payment types
- Strong analytical and data-driven decision-making capabilities
- Experience with fraud technologies, tooling, analytics platforms, and AI/automation solutions
- Executive presence with the ability to influence senior leadership and drive enterprise alignment
Leadership Profile- Outcome-oriented with a strong focus on measurable results
- Operates with urgency and holds teams accountable for execution
- Brings structure and clarity to complex environments
- Balances risk mitigation with customer experience and growth objectives
Work Location:This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047
The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:
- Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
- At least 75% of the building is powered by on-site renewable solar energy.
- Access to outdoor recreation, parks, trails, shareable bikes, and locker rooms.
- Large modern cafe with a healthy and diverse menu.
- Healthy indoor environment with ample natural light and fresh air.
- LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.
Benefits: - Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
- Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
- Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
- 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
- Employees may, at the company's discretion, be eligible to receive a cash bonus award
Illusion
