As a key member of the hotel Leadership Committee reporting to the General Manager, the Director of Events leads all Event Sales and Event Planning operations, overseeing a team of Event Managers and support staff. This role owns the complete event experience-from contract turnover through execution and post-event follow-up-ensuring exceptional client service while driving event revenue and achieving property goals.
The Director of Events manages a diverse portfolio of events, including corporate programs, weddings, buyouts, and social gatherings, while building strong client relationships, developing team talent, and identifying opportunities to enhance the guest experience and maximize revenue.
Responsibilities include:
- Responsible for short-and long-term planning and the management of Event Sales and Event Planning
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Maintain or exceed budgeted sales and profits in all event areas
- Develop and implement effective marketing plans for generating catering revenues
- Experience evaluating each piece of event business to ensure business can be properly serviced
- Monitor sales performance of Event Sales Managers
- Ability to put together creative and innovative menus based on skills of the kitchen
- Work closely with Chef on pricing specialty menus
- Train, supervise and work with event staff, in order to solicit and book banquet and event functions, as well as the planning, merchandising and execution of the functions
- Work closely with Banquet Manager and their team to create and ensure quality levels are being met on a daily basis as well as enhancing overall banquet set-ups
- Leads event team to build long-term, value-based customer relationships that enable achievement of hotel Event sales objectives
- Administer all phases of the event department, including but not limited to sales, planning, marketing, servicing and administrative procedures
- Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications:
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 6 years or more of progressive hotel Event Sales and Planning experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- At least 3 years experience in a senior role in Event Sales/Planning environment
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel, and possess advanced technological skills with the ability to adapt to new systems
- Must have excellent organizational, interpersonal and administrative skills
- Maintain communications with Corporate Staff
