Director of Enterprise Program Delivery Location: Headquarters - Dallas, TX
Position Type: Full-time/Salaried
Department/Division: Information Technologies
Reports to: VP, Office of the CIO
About the Role: The Director of Enterprise Program Delivery is responsible for leading the Enterprise Program Management Office (EPMO) and the Business Analyst team ensuring the successful, predictable delivery of enterprise initiatives, ranging from large, complex transformation programs to the smaller projects that collectively enable them.
Reporting to the VP of the Office of the CIO, this role provides leadership, structure, and oversight to ensure projects and programs are delivered on time, on budget, and with clear executive visibility. Given the organization's post-merger environment and extensive interdependencies across initiatives, this role is accountable for proactively identifying risks, constraints, and roadblocks, ensuring they are addressed and escalated early with proper transparency.
A core expectation of the role is that senior leadership has continuous insight into delivery health and is never surprised by missed commitments, emerging risks, or execution challenges.
Responsibilities include:Enterprise Program & Project Delivery
- Strategic Planning and Alignment: Ensuring that the projects and programs are aligned with the organization's strategic goals. This involves working with senior leadership to define, prioritize, and develop projects and programs that contribute to the strategic direction.
- Portfolio Management: Overseeing the enterprise project portfolio that includes large, highly interdependent programs and smaller projects. This includes monitoring overall project performance and making adjustments as necessary.
- Capacity Planning: Assessing the organization's capacity to undertake and support projects and programs, and planning for future resource needs.
- Performance Measurement: Developing and implementing performance measurement systems to track project and program performance against goals and objectives, including key performance indicators (KPIs), benchmarks, and dashboards.
- Risk Management: Identifying, assessing, and mitigating risks across the project portfolio to minimize negative impacts on the organization. Escalating issues to senior leadership early and clearly, including impact assessment, recommended mitigation actions, and decisions required.
- Governance/Quality Assurance: Establishing and enforcing project management standards, methodologies, and policies to ensure consistency and quality in project delivery. This includes setting up governance structures to oversee project and program management practices.
- Project and Program Planning: Aligning individual projects into coherent programs where appropriate, with clear sequencing, milestones, and dependency management.
- Financial & Performance Accountability: Oversee budget forecasting, tracking, and variance management across the enterprise portfolio.
- Stakeholder Communication and Engagement: Ensuring effective communication with all stakeholders, including senior management, project teams, customers, and external partners. This involves reporting on project status, performance, risks, and issues.
- Accountability: Provide concise, accurate, and forward-looking executive reporting on schedule, budget, and risk, cross initiative dependencies, and emerging threats to delivery commitments. Partner with the VP of the Office of the CIO to ensure leadership has confidence in delivery plans and execution readiness.
Team Leadership
- Directly lead and manage Project Managers responsible for executing projects and programs across the enterprise.
- Provide leadership oversight of the Business Analysis function through the Manager of Business Analysts.
- Ensure Business Analysts support effective delivery by contributing to clear definition of scope, Improved upfront clarity for estimating and planning, and early identification of business impacts and constraints
- Establish expectations for planning rigor, execution discipline, schedule control, cost management, and issue escalation.
- Ensure Project Managers actively manage day-to-day execution of individual projects, cross-project dependencies and conflicts, and risks
- Build a culture of accountability, transparency, and delivery ownership within the team of Project Managers.
- Promote effective collaboration between Project Managers and Business Analysts to support realistic plans, reduce downstream rework, and maintain alignment between business intent and execution.
- Ensure Business Analysis efforts remain aligned to delivery priorities.
- Ensure leadership has confidence in delivery plans and execution readiness.
Qualifications Required
- Bachelor's Degree: A bachelor's degree in business administration, management, computer science, engineering, or a related field is often a minimum requirement.
- Project Management Experience: Extensive experience (5-10 years) in project management roles, demonstrating a track record of successful project delivery. Experience should cover all aspects of project management, including initiation, planning, execution, monitoring, and closing.
- Leadership and Management Experience: Experience in leadership positions is crucial, as the role requires managing a team of project managers and working with senior stakeholders. This includes experience in strategic planning, resource allocation, team building, and performance management.
Preferred
- Master's Degree: A Master of Business Administration (MBA) or a master's degree in project management, or a related field.
- Certifications: PMP, PgMP, or comparable enterprise delivery certification
- M&A Experience: Experience with post-merger integration and operational environments such as distribution, logistics, or warehousing
- Leadership: Prior PMO or EPMO leadership experience
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
