Director of Emergency Services

UPMC Senior Communities • $100K — $120K *
Seneca, PA 16346In-Person
Healthcare
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor of Science in Nursing (BSN) required.
  • Master's degree in Nursing or a related healthcare field required or must be enrolled in a program within 1 year of hire/transfer.
  • Minimum of 5 years of progressively responsible healthcare experience, including leadership roles.
  • Demonstrated knowledge of clinical practice, human resource management, and healthcare operations.
  • Strong analytical skills for evaluating staff performance and developing solutions to operational challenges.
  • Proven leadership abilities to mentor staff and establish performance standards.
  • Exceptional interpersonal and communication skills to foster relationships with patients, families, physicians, and leadership.

Responsibilities

  • Develop productive working relationships internally and externally.
  • Build high-performing teams through effective mentoring and communication.
  • Create an inclusive environment that values diversity and fosters collaboration.
  • Promote a patient-centered culture within a Relationship Based Care framework.
  • Analyze clinical variance trends and initiate operational improvements.
  • Ensure compliance with professional, legal, ethical, and regulatory standards.
  • Lead transformational initiatives to advance Emergency Services strategic priorities.

Benefits

  • Support for professional development and participation in professional organizations.
  • Inclusive work environment that values diversity and collaboration.
  • Opportunities for mentoring and building high-performing teams.
  • Access to resources that promote patient-centered care.
  • Structure for sharing successful improvement initiatives across departments.
Full Job Description
UPMC Northwest Hospital
Seneca, PA

The Director, Emergency Services, reporting to the Chief Nursing Officer, works collaboratively with nursing and physician leadership to coordinate, implement, and monitor clinical operations and patient care delivery within the Emergency Department.

This leader ensures appropriate resources are available to meet patient care needs and is accountable for achieving high-quality patient outcomes through the identification, analysis, and improvement of clinical and operational processes. Key areas of focus include:
  • Capacity management and patient throughput
  • Reduction of emergency department boarding hours
  • Improvement of the patient experience

The scope of responsibility includes the Emergency Department and all emergency services programs within a medium to large hospital, typically serving more than 20,000 patient visits annually.

Responsibilities

1. Healthy Workforce & Professional Practice

Healthy Workforce
  • Develop and maintain productive working relationships both internally and externally.
  • Build high-performing teams through mentoring and positive communication.
  • Foster trust by recognizing contributions, promoting transparency, and setting clear expectations.
  • Create an inclusive environment that values diversity and encourages collaboration.
  • Identify and implement best practices to improve efficiency and eliminate duplication.

Professional Practice
  • Promote a patient-centered culture within the framework of Relationship Based Care.
  • Participate in professional organizations to support personal and organizational growth.
  • Drive continuous improvement in patient, caregiver, and physician satisfaction.
  • Ensure staff practice within their defined scope and job responsibilities.
  • Develop and evaluate clinical systems and processes that support comprehensive patient and family care across the continuum.
  • Assist with annual budget development and oversee labor, operating, and capital budgets based on organizational and patient care needs.

2. Quality, Innovation & Structural Empowerment

Quality & Innovation
  • Collaborate with clinical and administrative leaders to improve quality, safety, and cost of care.
  • Analyze clinical variance trends and implement initiatives that support operational goals.
  • Support evidence-based practice and quality improvement efforts.
  • Lead risk assessment and risk reduction strategies within assigned departments.

Structural Empowerment
  • Maintain professional, legal, ethical, and regulatory standards of practice.
  • Support departmental and individual professional development.
  • Coach and mentor direct reports and professional staff.
  • Share successful improvement initiatives across departments and campuses.
  • Promote shared governance and encourage staff participation in decision-making.
  • Support the ongoing development of Professional Practice Councils.
  • Foster peer-to-peer accountability.

3. Transformational Leadership
  • Create and communicate a shared vision for Emergency Services.
  • Utilize financial, quality, operational, and clinical data to guide strategic and operational planning.
  • Conduct SWOT analyses (strengths, weaknesses, opportunities, and threats) for assigned areas.
  • Partner with the Vice President of Patient Care Services/Chief Nursing Officer in developing strategic plans for patient care and nursing services.
  • Address complex, high-risk challenges and transform them into opportunities for improvement.
  • Adapt leadership approaches based on team and individual development needs.
  • Promote collaboration across multidisciplinary teams to drive change.
  • Lead program development initiatives that support and advance UPMC's Emergency Services strategic priorities


Qualifications:

  • Bachelor of Science in Nursing (BSN) required at the time of hire or transfer.
  • Master's degree in Nursing or a related healthcare field required, either:
    • At the time of hire/transfer, or
    • Enrollment in an approved program within 1 year of hire/transfer, with completion within 3 years of enrollment.

    Related fields may include: Public Health, Information Technology, Healthcare Administration, Other related disciplines
  • Minimum of 5years of progressively responsible healthcare experience, including leadership and supervisory responsibilities.
  • Demonstrated knowledge of:
    • Clinical practice
    • Human resource management
    • Healthcare operations
  • Strong analytical skills with the ability to:
    • Evaluate staff performance
    • Address clinical and operational challenges
    • Develop solutions to complex problems
  • Proven leadership abilities to:
    • Develop and mentor staff
    • Establish and maintain performance standards
    • Support professional nursing practice within a national context
    • Meet organizational and administrative requirements
  • Exceptional interpersonal and communication skills with the ability to build effective relationships with:
    • Patients and families
    • Physicians
    • Staff and leaders
    • Hospital administration and senior leadership

Licensure, Certifications, and Clearances

Required Licensure
  • Current Registered Nurse (RN) license.
  • Current licensure in the state where the facility is located, or a valid multistate license through the Nurse Licensure Compact (NLC) where applicable.

Employees working under an out-of-state NLC license who establish residency in the facility's state must apply for in-state licensure within 60 days of the residency change.

Required Certifications
  • Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR)
  • Comprehensive Crisis Management (CCMC)
  • NIH Stroke Scale (NIH)

Required Within One Year of Hire or Transfer
  • Advanced Cardiac Life Support (ACLS)
  • Pediatric Advanced Life Support (PALS)

Required Clearances
  • Act 33 Clearance (with renewal)
  • Act 34 Clearance (with renewal)
  • Act 73 FBI Clearance (with renewal)

About UPMC Senior Communities

UPMC Senior Communities Careers

There has never been a better time to explore the diverse job opportunities at UPMC Senior Communities—the leading network of senior living facilities focused on innovative care and professional excellence.

Work You’ll Do

Join UPMC Senior Communities to assist in transforming the experience of aging through top-tier care and wellness programs. This is an opportunity to be part of a team that values leadership, diversity, and innovation in the healthcare sector. Lead in a unique role where skills in healthcare, empathy, and leadership converge to enhance the lives of seniors. UPMC Senior Communities stands at the forefront of the industry, integrating advanced technology and personalized care practices. Engage with a professional network of healthcare providers and administrators dedicated to pioneering improvements in senior living. Collaborate with over 3,000 dedicated professionals across various facilities.

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The program is designed to foster career growth through comprehensive training, leadership development, and diversity training. UPMC Senior Communities is committed to nurturing the professional growth of its team members through continuous education and opportunities for advancement.

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Be part of a culture that thrives on innovation and continuous improvement. UPMC Senior Communities employs a vast array of healthcare professionals and support staff, all dedicated to setting new standards in senior care.

Drive Change in Senior Healthcare

Deliver targeted solutions and personalized care that significantly improve the quality of life for residents. UPMC Senior Communities offers a platform for professionals to apply their expertise in a meaningful and impactful way.

Be Part of a Great Team

Work alongside a team that values compassion and professionalism, harnessing the collective capabilities to deliver exceptional care. UPMC Senior Communities promotes a collaborative environment where every team member’s contribution is valued.

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Advance your career within UPMC Senior Communities through a variety of pathways, from direct care positions to administrative roles. Enjoy robust benefits, professional development programs, and a supportive work environment that encourages long-term career growth.

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The UPMC Senior Communities Employment Promise

With a commitment to employee satisfaction and career development, UPMC Senior Communities ensures that all team members have the resources and support to succeed. Clients and their families rely on UPMC Senior Communities for compassionate and skilled care, making it a prime choice for those seeking meaningful employment in the healthcare sector.

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