Position Summary
Department: Scripts Pharmacy Administration
Status: Full-Time | 40 hours per week
Shift: Monday - Friday, 8AM - 5PM
Title: Director of Centralized Pharmacy Services
*Address of Pharmacy: 102 W Pineloch AveOrlando, FL 32806*Position Summary
The Director, Centralized Pharmacy Services, serves as a key leader within Orlando Health's pharmacy enterprise, reporting to the Senior Director of Pharmacy Growth & PBM. This role oversees the strategy, operations, and continuous improvement of Orlando Health's centralized pharmacy services and system optimization, ensuring the delivery of high-quality, cost-effective, and compliant care. The Director is responsible for managing centralized operations across multiple service lines, including mail-order, central fill, home delivery, long-term care, central fulfillment, call center operations, and remote dispensing. The position works closely with pharmacy leadership and cross-functional teams to enhance operational performance, drive financial results, manage drug purchasing and inventory control for the ambulatory business, and advance organizational strategy.
What you will do- Leads centralized pharmacy operations to ensure high-quality, cost-effective, and compliant care.
- Leads the operations, implementation, and optimization of automation technologies (robotics, conveyor systems, automated dispensing systems).
- Leads staff of up to 25 team members in operations, people development, and talent development.
- Leads and oversees ambulatory drug purchasing strategies and buyers and maintains relationships with Orlando Health Supply Chain wholesalers and suppliers.
- Leads three distinct pharmacies within the Central Pharmacy Services Center (CPSC): a GPO Pharmacy, Specialty Pharmacy, and 340B Pharmacy. Works diligently and collaboratively across functions to ensure the optimization, collaboration, and compliance of these individual units.
- Optimizes automation and robotics for prescription fulfillment accuracy, efficiency, and scalability, including EPIC configuration for the CPSC.
- Develops and executes scalable operating models to support growth in script volume, new service lines, and geographic expansion.
- Plans and manages facility layout, including receiving/shipping areas, storage (including refrigeration/freezer), staff lockers, break areas, and corporate office space within the CPSC. This facility supports approximately 45% to 50% of the ambulatory pharmacy business.
- Develops, implements, and monitors standard operating procedures (SOPs) and key performance indicators (KPIs) for fill accuracy, turnaround time, inventory, and compliance.
- Oversees inventory controls, including ordering, receiving, storage, diversion prevention, and distribution of medications and supplies, and manages DSCSA compliance.
- Proactively engages with IT, revenue cycle management, and procurement regarding the impact of those services on the CPSC.
- Oversees Revenue Cycle Management (RCM) for the three pharmacies and works collaboratively with the RCM team.
- Works with analysts on business development, operational, financial, and dashboard initiatives that support the pharmacy leadership team.
- Develops contingency plans for supply chain disruptions, regulatory changes, and facility emergencies.
- Engages with suppliers and logistics partners to ensure timely and secure delivery.
- Collaborates with IT and vendors to ensure system uptime, upgrades, and integration with clinical workflows.
- Oversees relationships with robotics and technology vendors, including SLA enforcement.
- Oversees financial performance, including budgeting, forecasting, and cost containment of the CPSC.
- Drives continuous improvement using Lean, Six Sigma, or other methodologies.
- Assesses, develops, and implements process improvement opportunities in partnership with stakeholders.
- Completes post-implementation reviews to ensure successful delivery and future enhancements.
- Utilizes data analytics and predictive modeling to optimize patient experience, revenue, and business outcomes.
- Measures and manages facility KPI's, including but not limited to inventory turns, purchasing control, cost per script, fill accuracy, and turnaround time.
- Assists in identifying data anomalies and resolving root causes of such issues.
- Builds and maintains strong relationships with internal stakeholders and external partners.
- Supports contractual obligations and strategic collaborations for all pharmacy business lines (e.g., home delivery, specialty pharmacy, home infusion).
- Acts as liaison for partnerships, joint ventures, and new business development.
- Participates in long-range planning and business development efforts.
- Leads department planning, submission, and implementation of capital requests.
- Provides leadership and oversight of managers, pharmacists, technicians, and support staff across centralized operations.
- Oversees recruitment, performance management, engagement, and succession planning.
- Presents business cases for optimization of pharmacy services.
- Ensures compliance with all applicable laws, regulations, and accreditation standards.
- Fosters a culture of excellence in patient experience, employee engagement, and operational efficiency.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Demonstrates strong leadership, project management, and change management competencies.
- Applies strategic thinking, financial acumen, and vendor contracting expertise to support organizational objectives.
- Utilizes technical aptitude to support automation systems and software integration.
Qualifications- Bachelor's degree is required. An associate degree and two (2) additional years of experience (in addition to the requirements listed in the Experience section) may substitute for the bachelor's degree.
- Seven (7) years of experience in health system pharmacy, or three (3) years of experience in technology management or centralized pharmacy services.
- Three (3) years of experience in people leadership and talent development.
- Demonstrated experience implementing Lean, Six Sigma, or other process improvement methodologies preferred.
- Licensed Pharmacist in the State of Florida, preferred.
- Licensed Consultant Pharmacist in the State of FL, preferred.
- Lean, Six Sigma, or process improvement certification preferred.
