Schedule: This position follows a full time schedule with hours varying. Flexibility may be required based on patient and operational needs.
Shift Differentials: This position may be applicable for shift differentials based on the current policy at the time of hours worked.
Full-Time EmployeesBenefits may include:- Comprehensive health coverage including medical, dental, and vision
- Employer-paid Life and AD&D Insurance
- Flexible Spending Account (FSA) options
- 403(b) retirement plan with employer match
- Paid Time Off (PTO) that increases with years of service
- Education reimbursement, subject to eligibility
- Employee wellness programs
- Additional voluntary benefits
Position SummaryHumboldt Park Health is seeking a compassionate & strategic Director of Case Management to lead organizational planning, patient flow, care transitions, service integration, and systemwide coordination. This leader will oversee end-to-end care delivery processes, support program development, ensure regulatory compliance, strengthen interdepartmental collaboration, and drive performance across the full continuum of care.
This role is ideal for a seasoned clinical or operational leader who excels at aligning teams, improving patient experience, and building care models that are efficient, responsive, and patient centered.
Key ResponsibilitiesOperational Leadership- Oversee efficient, effective day-to-day operations across the full continuum of care services.
- Ensure departments and units have the staffing, resources, and support needed for high-quality service delivery.
- Lead operational planning, workflow optimization, and performance oversight.
Care Coordination & System Integration- Maintain clear communication with internal teams and external partners to promote seamless care transitions.
- Strengthen collaborative relationships across clinical departments, administrative teams, and community partners.
- Enhance coordination of patient care through improved processes, standards, and shared accountability.
Regulatory, Quality, and Compliance- Establish, update, and oversee administrative policies, procedures, and regulatory activities.
- Ensure compliance with all applicable healthcare standards.
- Champion quality improvement and service excellence across all program areas.
Strategic and Fiscal Management- Develop and manage the annual departmental budget and ensure responsible resource allocation.
- Lead service line planning, long-range strategy, and organizational positioning efforts.
- Design and implement business initiatives, cost-containment measures, and performance improvement strategies that support long-term sustainability.
Leadership, Development, and Culture- Recruit, develop, and retain high-performing staff to support all continuum-of-care functions.
- Promote a culture of trust, collaboration, accountability, and operational ethics.
- Improve patient and client satisfaction through consistent service excellence and team engagement.
Qualifications- 3 to 5 years of progressive leadership experience in a healthcare setting
- Strong background in care coordination, patient flow, clinical operations, or related service lines
- Bachelor's degree in Nursing or Social Work required; Master's degree strongly preferred
- Proven ability to lead cross-functional teams, manage complex programs, and drive operational performance
