Director of Business Operations, CPG

Confido

$120K — $150K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in Consumer Packaged Goods with expertise in General Accounting, A/R Accounting, Trade Management, or Trade Optimization
  • Passionate about innovative software solutions and automating core CPG functions
  • Experience with Trade Accounting practices
  • Thorough understanding of deductions management workflows
  • Solid grasp of financial statements and accounting principles
  • Willingness to work full-time at the NYC Headquarters

Responsibilities

  • Collaborate with Implementation, Customer Success, and Product teams
  • Provide strategic guidance to customers for software adoption and optimization
  • Work with product development to define software features based on market and client needs
  • Translate complex business processes into product requirements and user stories
  • Build relationships with stakeholders at leading CPG companies
  • Lead client success initiatives including implementation support and training

Benefits

  • Equity options to own part of the company
  • 100% of health insurance premiums covered by the company
  • Comprehensive dental and vision benefits
  • 12 weeks of paid parental leave for new parents
  • Unlimited PTO policy, with special 4-day holiday weekends
  • 401(k) plan available through Vestwell
  • Paid relocation assistance for new hires
  • Complete desk setup provided on the first day, plus a $200 personal setup stipend
  • Catered team lunches and dinners, along with unlimited coffee and snacks
Full Job Description
What You'll Do
  • You'll work across Implementation, Customer Success, and Product
  • Leverage deep technical & CPG industry knowledge to provide strategic guidance and support to existing customers, ensuring successful adoption and optimization of our software solutions
  • Partner with product development team to identify, prioritize, and define new software features based on CPG industry needs, market gaps, and client feedback
  • Serve as a primary CPG subject matter expert, translating complex business processes (cash application, deductions management, trade accruals, period close) into clear product requirements and user stories
  • Build and maintain relationships with key stakeholders at leading CPG companies, acting as trusted advisor on business process optimization and technology solutions
  • Drive client success initiatives including implementation support, training, and ongoing consultation to maximize software ROI and strengthen customer retention
About You
  • 5+ years in Consumer Packaged Goods with demonstrated expertise in at least one of the following areas: General Accounting, A/R Accounting, Trade Management, Trade Optimization
  • Passion for being at the technology leading edge, driving automation and optimization of core CPG functions through innovative software solutions
  • Exposure to Trade Accounting
  • Strong understanding of complex deductions management workflows
  • Strong understanding of financial statements and accounting principles
  • Excited to work at our NYC Headquarters 5 days a week


Perks + Benefits
  • Equity - own a piece of what you're building
  • Fully paid health coverage with Aetna (we cover 100% of premiums)
  • Top-tier dental and vision through Guardian
  • 12 weeks paid parental leave
  • Unlimited PTO, plus regular 4-day holiday weekends we actually take
  • 401(k) through Vestwell
  • Paid relocation - we'll get you here
  • Full desk setup on day one (laptop, monitor, keyboard) + a $200 stipend to make it yours
  • Catered Friday lunches, team dinners on us, and unlimited coffee + snacks featuring our own brands


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