Position OverviewThis role is responsible for identifying and securing new business opportunities, cultivating strategic relationships, and expanding existing accounts within targeted industries. The Director of Business Development will play a critical role in executing the company's growth strategy by developing a strong sales pipeline, closing new business, and collaborating with internal teams to deliver exceptional client experiences.
The ideal candidate is a self-starter with a proven track record in the Contact Center or BPO industry, strong consultative selling skills, and the ability to build lasting relationships with executive-level decision-makers.
Key ResponsibilitiesBusiness Development & Sales Growth - Develop and execute business development strategies that support company revenue and growth objectives.
- Identify, qualify, and pursue new business opportunities across target markets and industries.
- Build and maintain relationships with C-level executives, procurement leaders, and key stakeholders.
- Manage the full sales cycle, including prospecting, discovery, solution development, proposal creation, contract negotiation, and closing.
- Expand market presence by leveraging industry relationships, referrals, and strategic partnerships.
Strategic Account Development - Focus on acquiring and growing enterprise and strategic accounts.
- Identify opportunities to expand services within existing client relationships.
- Develop customized solutions that align client needs with Elevation Connect's service offerings.
- Collaborate with leadership to create account growth strategies and maximize client value.
Sales Leadership & Collaboration - Support the development of sales processes, best practices, and business development initiatives.
- Partner with Marketing, Operations, Finance, and Client Success teams to ensure alignment between client expectations and service delivery capabilities.
- Provide market intelligence and customer feedback to help shape service offerings and go-to-market strategies.
- Contribute to a culture of accountability, teamwork, and continuous improvement.
Performance & Pipeline Management - Maintain a healthy sales pipeline and accurately forecast business opportunities.
- Track sales activity, conversion rates, and revenue performance against established goals.
- Monitor key business development metrics and provide regular updates to executive leadership.
- Ensure profitable growth by supporting pricing strategies and contract negotiations.
Qualifications - Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
- Minimum of 3 years of business development or sales experience within the Contact Center, BPO, CX, or outsourcing industry.
- Demonstrated success in generating new business and achieving revenue targets.
- Strong understanding of outsourcing models, customer experience solutions, CRM platforms, workforce management systems, and omnichannel technologies.
- Experience selling onshore, offshore, and nearshore service solutions is preferred.
- Exceptional communication, presentation, negotiation, and relationship-building skills.
- Strategic thinker with a results-driven and data-oriented approach.
- Highly self-motivated with the ability to work independently and manage multiple priorities.
Key Performance Indicators (KPIs) - New business revenue generated
- New client acquisition ("logo" growth)
- Sales pipeline growth and opportunity conversion rates
- Contract value and profitability
- Client retention and account expansion
- Forecast accuracy and sales activity metrics
Compensation & Benefits - Competitive base salary: $75,000 - $130,000, based on experience
- Uncapped commission structure with significant earning potential
- Performance-based bonus opportunities
- Potential equity participation for exceptional performers
- Comprehensive benefits package
- Professional development and career advancement opportunities
- Flexible work environment, including remote work options
