8-12 years in Consulting, Implementation, or Delivery at large health systems or IDNs
Direct experience leading SaaS/enterprise software implementations end-to-end within healthcare settings
Hands-on experience with Epic software integration at scale
Ability to manage multiple workstreams and dependencies in large implementations
Experience in people management and team development
Strong analytical skills for data-driven decision making
Experience with enterprise IT governance and change management frameworks
Responsibilities
Lead strategic health-system implementations across multiple service lines and sites
Build and develop the health-system implementation team
Establish best practices and standards for implementation processes
Monitor and improve team performance metrics for the health-system portfolio
Maintain executive relationships with key stakeholders in health systems
Collaborate in cross-functional leadership forums to influence product strategy
Develop an analytics and reporting strategy to drive performance insights
Benefits
Competitive compensation with salary and stock options
Annual budget for professional development and training opportunities
Office setup stipend for a comfortable workspace
Top-tier health coverage including medical, dental, and vision
Flexible PTO policy for work-life balance
Daily meals and snacks provided
Wellness stipend for fitness-related expenses
Commuter benefits to cover transportation costs
401(k) retirement savings plan
Full Job Description
What You'll Do
Personally lead Assort's most strategic and complex health-system implementations end-to-end - multi-service-line, multi-site rollouts across large provider organizations and IDNs - including navigating the customer's IT, security, and procurement processes
Build and lead the health-system implementation team - hire, develop, and coach APMs, and own the hiring bar, team structure, and career development as the function scales
Set the standard and build the playbook for how Assort implements at health systems - scoping methodology, best practices, and tooling - in an early, fast-evolving motion
Own team-wide launch performance for the health-system portfolio (time-to-launch, agent performance); proactively identify and remove systemic execution risks before they escalate
Serve as the executive relationship owner for flagship health-system accounts, engaging CIO, CMIO, VP Patient Access, and Revenue Cycle leaders directly
Partner as a key stakeholder in cross-functional leadership forums (Product, Eng, Ops, Sales), translating implementation insight into roadmap priorities and go-to-market positioning
Own the analytics and reporting strategy for the portfolio; tie decisions to access KPIs (abandonment, hold time, conversion, staffing capacity) and present portfolio-level intelligence to senior leadership
What We're Looking For
8-12 years in Consulting, Implementation, or Delivery, including direct experience leading implementations at large health systems or IDNs
Direct experience implementing SaaS / enterprise software at large health systems or IDNs - having personally owned deployments end-to-end through IT, security, and procurement (required)
Has implemented software within an Epic environment at scale - deep, hands-on Epic integration experience across large deployments (required)
Multi-workstream program management - runs multiple parallel workstreams and cross-team dependencies across a large enterprise implementation without losing the thread
People-management experience - has built, managed, and developed implementation, delivery, or CS teams
Player-coach orientation - eager to personally own the hardest implementations while leading and developing a team (this role does both; today's Leads solely manage and oversee)
Strong analytical strategy skills: defines what metrics matter, synthesizes portfolio-level insight, and presents to senior leadership
Demonstrated ability to build processes, systems, and playbooks from scratch, not just execute defined ones
Experience navigating enterprise IT governance - security reviews, integration testing, and change control
Familiarity with structured change management frameworks (e.g., Prosci / ADKAR) for driving adoption across large provider organizations
Experience navigating AI governance - model risk, clinical safety, and responsible-AI review within healthcare organizations
Ruthless prioritization across a team portfolio and a personal implementation load; comfortable with long enterprise timelines while sustaining urgency
High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
Passion for helping healthcare organizations and colleagues
Nice to Haves
Prior experience in patient access, scheduling, contact center, or digital front door domains
Familiarity with additional EHR systems (Oracle Health/Cerner, Athena, NextGen, ECW) and contact-center / VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
Prior experience in a health tech or AI company
PMP or equivalent program / project management certification (nice to have, not required)
Willingness to travel for team offsites and customer onsite sessions
Benefits & Perks for Assorties
Competitive Compensation - Including salary and employee stock options so you share in our success.
Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
