AbbVie

Director, National Accounts Operational Excellence-Irvine, CA

AbbVie • $150K — $180K *
Los Angeles, CA 90011In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required; advanced degree preferred.
  • 10+ years of relevant experience in operational excellence or business operations.
  • Proven leadership of cross-functional teams in a matrixed organization.
  • Strong understanding of data governance and reporting processes.
  • Experience managing complex priorities across multiple stakeholders.
  • Exceptional communication and collaboration skills.
  • Strong analytical skills with a focus on continuous improvement.

Responsibilities

  • Lead initiatives to enhance efficiency and operational effectiveness across National Accounts.
  • Partner with stakeholders to prioritize and resolve operational challenges.
  • Define and implement the operational excellence roadmap to meet business objectives.
  • Drive process improvement and technology enhancements from inception to implementation.
  • Act as the operational lead for data initiatives, aligning with business needs and governance standards.
  • Optimize data capabilities to improve reporting and business performance.
  • Translate business strategies into repeatable processes that support execution across teams.

Benefits

  • Comprehensive benefits package including paid time off, medical, dental, and vision insurance.
  • Participation in long-term incentive programs.
  • Opportunities for professional development and career advancement.
Full Job Description
Job Description

Summary: The Director, National Accounts Operational Excellence will lead operational execution and continuous improvement across National Accounts, driving strategic initiatives aligned to business priorities. This role will identify complex issues, develop actionable solutions, and support decision-making through strong cross-functional partnership and stakeholder alignment. The position requires broad operational acumen, executive communication skills, and the ability to lead scalable, end-to-end business processes in a matrixed environment.

Key Responsibilities:
  • Lead continuous improvement initiatives that enhance efficiency, scalability, and operational effectiveness across National Accounts.
  • Partner with cross-functional stakeholders to identify priorities, resolve operational challenges, and drive alignment through clear, executive-level communication.
  • Define and execute the National Accounts operational excellence roadmap in support of business objectives and strategic priorities.
  • Lead process improvement and technology enhancement initiatives from discovery through implementation, ensuring timely delivery and adoption.
  • Serve as the primary operational lead for National Accounts data initiatives, providing subject matter expertise and advocating for business needs within complex data frameworks and governance standards.
  • Drive data optimization efforts that improve reporting, decision-making, customer experience, and business performance.
  • Translate business strategy into scalable, repeatable processes that support effective execution across teams and functions.
  • Partner across the organization to operationalize new programs, pilots, promotions, and initiatives.
  • Support emerging accounts and new business onboarding to enable smooth implementation, reduce friction, and drive early success.
  • Manage ongoing support needs and escalations with cross-functional teams to ensure timely response, issue resolution, and business continuity.
  • Identify, document, and prioritize operational requirements to enable strategic execution and continuous improvement.
  • Streamline workflows and establish best practices that improve team effectiveness and business outcomes.
  • Lead, coach, and develop direct reports, fostering a culture of accountability, collaboration, and continuous improvement.


Qualifications
  • Bachelor's degree required; advanced degree preferred.
  • 10+ years of relevant experience in operational excellence, business operations, data governance, or a related field.
  • Proven experience leading cross-functional teams and driving process improvement and operational execution in a complex, matrixed organization.
  • Strong understanding of data frameworks and operational reporting processes.
  • Experience managing multiple priorities, timelines, and stakeholders with a focus on results and accountability.
  • Strong leadership, collaboration, and proactive communication skills.
  • Ability to identify operational risks, resolve issues quickly, and drive effective decision-making.
  • Strong analytical and problem-solving skills with a continuous improvement mindset.


Additional Information

Paste into Additional Information section:

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

About AbbVie

AbbVie develops pharmaceuticals and medical devices. They provide products and services to therapeutic areas including immunology, oncology, neuroscience, eye care, virology, women's health, and gastroenterology.

AbbVie Careers

Joining AbbVie means becoming part of a global team dedicated to making a remarkable impact on patients' lives. At AbbVie, our employees are united in the pursuit of groundbreaking innovation and are committed to transforming the future of healthcare with leading-edge science.

Work You’ll Do

At AbbVie, you’ll collaborate with some of the brightest minds in the industry to solve challenging problems that have a high impact on society. Our culture fosters growth and embraces leadership and diversity training, ensuring that every team member can thrive.

Explore Job Opportunities

AbbVie offers a wide range of job opportunities and career paths, providing a platform where professionals can propel their careers forward. From research and development to marketing and sales, the potential to make a significant impact is limitless.

Internship Programs

Kickstart your career with an AbbVie internship. Our programs provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at AbbVie are considered integral members of the team and are given tasks that are both challenging and rewarding.

Professional Growth and Development

We believe in nurturing our team's professional growth through comprehensive training programs, leadership development opportunities, and continuous learning. Our commitment to your career growth is reflected in our robust offerings that enhance your skills and knowledge.

Benefits and Culture

AbbVie is dedicated to supporting our employees' well-being both inside and outside of work. Our benefits package includes health, financial, and social benefits that are designed to support the diverse needs of our employees. Our inclusive culture encourages collaboration and innovation, fostering a workplace where all can excel.

Hiring Process

Our hiring process is designed to ensure a match that will be beneficial both for the company and for your career aspirations. From resume submission to interview, each step is an opportunity to showcase your skills and fit with the AbbVie team.

Networking and Career Advancement

At AbbVie, networking doesn’t just enhance your career; it propels it. We encourage our employees to engage internally and externally to build relationships that foster personal and professional growth.

Join Our Team

Search open positions that match your skills and interests. We are looking for passionate, curious, and innovative team players who are ready to make a difference.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at AbbVie.

Explore AbbVie Jobs

Whether you’re seeking to advance your career in a dynamic and empowering environment, or looking for a place where you can innovate, lead, and contribute to something bigger, AbbVie is the place for you. Join us in our mission to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow.
Learn more about AbbVie
Size
50,000 employees
Market Cap
$288.5 billion
Industry
Pharmaceuticals & Biotech
Net Income
$4.6 billion
Founded
2013
5 Year Trend
+17%
Revenue
$45.8 billion
NASDAQ
ABBV
* Ladders Estimates

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