Jones Lang LaSalle Incorporated

Director, Moves

Jones Lang LaSalle Incorporated • $123K — $135K *
New York, NY 10025In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Project Management, Architecture, Engineering, Interior Design, Construction Management, or related field
  • 5-7 years of facility, project, or construction-related experience in a Corporate Real Estate environment
  • Demonstrated experience managing large, complex relocation projects (1,000+ people)
  • Prior supervisory or team lead experience required
  • Strong understanding of relocation management principles and practices

Responsibilities

  • Oversee a team of 3 Relocation Project Managers and/or Move Coordinators
  • Assign tasks and delegate work among team members
  • Monitor work progress and conduct quality checks
  • Manage project schedules to ensure timely delivery
  • Plan and forecast staffing needs for upcoming projects
  • Serve as escalation point for operational challenges
  • Develop comprehensive relocation project plans and budgets

Benefits

  • Ongoing professional development support for team members
  • Opportunities for career advancement
  • Access to comprehensive relocation management tools and software
  • Collaborative work environment with senior management involvement
  • Engagement in innovative project execution techniques
Full Job Description
Lead Relocation Project Manager (P4)

Reporting To: Sr. Director, Projects, PDS
Band/Level: P4 - Management

Job Summary

The Lead Relocation Project Manager is a working supervisor responsible for both the direct execution of large-scale relocation projects and the day-to-day leadership of a team of Relocation Project Managers and Move Coordinators. This dual-focused role combines hands-on project management of complex relocations (up to 8,000 + people) with supervisory responsibilities including task assignment, work quality monitoring, performance coaching, and team coordination. The position requires advanced technical knowledge of relocation management, minimum construction background and the ability to ensure team productivity while maintaining your individual project deliveries.

Key Differentiators
  • Working supervisor who spends a significant portion of time performing hands-on relocation project management while leading a team
  • Provides day-to-day supervision including task assignment, work monitoring, and performance coaching
  • Focus on immediate work group planning, staffing allocation, and resource management
  • Administrative and operational focus with accountability for team results
  • Collaborate with Direct Senior Manager on resolving issues and setting team priorities
  • Ensures team productivity, service quality, and adherence to policies and procedures
  • Responsible for both personal project delivery and team performance outcomes


Job Responsibilities

Team Leadership & Supervision (40-50%)

Day-to-Day Team Management:
  • Oversee a team of 3 Relocation Project Managers and/or Move Coordinators
  • Assign tasks, delegate work, and balance workload across team members
  • Monitor work progress and check quality at regular intervals
  • Maintain project schedules and ensure timely delivery of team commitments
  • Coordinate team activities to meet operational plans and budget parameters
  • Ensure work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards

Performance Management & Development:
  • Provide ongoing coaching and feedback to direct report on performance
  • Conduct performance reviews and support professional development planning
  • Identify skill gaps and training needs within the team
  • Mentor less experienced staff on complex project challenges and best practices
  • Guide team members with constructive feedback on project deliverables
  • Support career development and advancement of team members


Resource & Workflow Coordination:
  • Plan and forecast staffing needs for upcoming projects
  • Allocate resources across multiple concurrent relocation projects
  • Ensure appropriate skill matching for project assignments
  • Coordinate with other teams and functions to secure necessary support
  • Resolve resource conflicts and competing priorities
  • Maintain team utilization rates and productivity metrics

Problem Resolution:
  • Serve as escalation point for team members encountering challenges
  • Resolve operational problems based on provided guidelines and established procedures
  • Make decisions within specific guidelines on matters of basic to moderate complexity
  • Seek guidance from Direct senior management on more complex work assignments
  • Ensure consistent application of policies and procedures across the team


Project Management & Execution (30-40%)

Direct Project Delivery:
  • Plan, manage, and execute complex relocations of 1,000-5,000+ people as a working manager
  • Develop comprehensive relocation project plans, schedules, and budgets
  • Lead cross-functional project teams including IT, facilities, construction, and vendor partners
  • Serve as primary point of contact for assigned high-profile relocation projects
  • Manage all aspects of relocation execution including pre-move planning, move day coordination, and post-move support
  • Ensure compliance with all key performance indicators and quality standards

Quality Assurance:
  • Review and approve project plans developed by team members
  • Monitor project execution across the team to ensure quality and consistency
  • Conduct regular check-ins on project status and identify risks
  • Ensure data accuracy within move management and CAFM systems
  • Validate that all relocation activities align with documented processes and client requirements

Systems & Process Management:
  • Maintain project files, folders, and documentation standards
  • Ensure team compliance with project administration and reporting requirements
  • Drive consistency in project delivery methodologies across the team
  • Identify and implement process improvements to enhance team efficiency

Client Communication & Relationship Management (10-15%)

Client Interface:
  • Build and maintain relationships with client stakeholders for assigned projects
  • Communicate project status and team capabilities to clients
  • Lead client meetings and presentations for team projects
  • Address client concerns and escalations professionally and promptly
  • Ensure client satisfaction across all team-managed relocations
  • Represent the team in client-facing forums and strategic discussions

Vendor & Contractor Coordination:
  • Ensure consistent vendor performance evaluation across projects
  • Coordinate with multiple service providers on behalf of the team
  • Review and approve vendor invoices and change orders within authority limits

Administrative & Operational Management (10-15%)

Budget & Financial Oversight:
  • Monitor team project budgets and expenditures
  • Track financial performance against targets individual projects
  • Review and approve invoices and expenses within established limits
  • Identify cost-saving opportunities across team projects
  • Prepare financial reports and forecasts for management

Reporting & Documentation:
  • Prepare team status reports and performance metrics
  • Maintain records in compliance with confidentiality requirements
  • Complete internal reporting and project close-out documentation
  • Track team hours and utilization rates
  • Report on key performance indicators to senior management


Policy & Procedure Administration:
  • Work with Direct Manger and update existing policies and procedures
  • Interpret and adjust policies as circumstances require
  • Ensure team compliance with JLL and client policies
  • Provide guidance on policy application in day-to-day situations


Strategic Contribution & Business Development (5-10%)
  • Support goals and priorities for new or revised services and processes
  • Contribute to business development through client relationship maintenance
  • Participate in proposals and presentations as needed
  • Identify opportunities for service improvements and team capability enhancement
  • Collaborate with senior leaders on strategic planning for the relocation function
  • Network professionally and represent JLL at industry events


Knowledge, Skills & Abilities

Required Qualifications

Education:
  • Bachelor's degree from an accredited institution in Business, Project Management, Architecture, Engineering, Interior Design, Construction Management, or related field

Experience:
  • 5-7 years of facility, project, or construction-related experience in a Corporate Real Estate environment
  • Demonstrated experience managing large, complex relocation projects (1,000+ people)
  • Prior supervisory, team lead, or people management experience required
  • Background in project management, construction management, or strategic planning
  • Relevant experience in field of work with proven track record of project delivery

Technical Skills:
  • Advanced Microsoft Excel and Microsoft Office Suite proficiency
  • Experience with CAFM systems and move management software modules
  • Strong understanding of architectural drawings, furniture layouts, and space planning concepts
  • Knowledge of construction and commercial real estate industry practices
  • Full knowledge of relocation management principles and practices

Leadership & Management Skills:
  • Demonstrated ability to lead, coach, and develop team members
  • Experience delegating work and monitoring performance
  • Ability to provide constructive feedback and conduct performance discussions
  • Skill in conflict resolution and problem-solving with team members
  • Capability to balance hands-on project work with supervisory responsibilities

Core Competencies:
  • Supervisory Skills: Assigns tasks, monitors work, provides coaching, and ensures team productivity
  • Problem Solving: Resolves operational problems based on experience and established guidelines; seeks guidance on complex issues
  • Communication: Effectively exchanges information with team, clients, and stakeholders; conducts presentations
  • Organizational Skills: Manages multiple team priorities and coordinates resources effectively
  • Decision Making: Makes decisions within specific guidelines on matters of basic to moderate complexity
  • Client Focus: Ensures team delivers high-quality service that meets client requirements
  • Collaboration: Works effectively with peer managers and other functional groups


Additional Experience:
  • Experience managing teams in a client-facing service environment
  • Familiarity with change management and team development principles
  • Experience with budget management and financial oversight
  • Minimum construction background

Physical Work Requirements & Conditions
  • Position primarily works at client sites or project locations with daily team, client, and contractor interaction
  • Face-to-face and/or remote interpersonal interaction required daily
  • Travel as needed, may range from 5% (1-5 nights per week)
  • Ability to be present at move sites during execution, including potential evening/weekend hours
  • Ability to conduct site walks, team meetings, and project inspections

Scope of Responsibility

Management Responsibility:
  • Direct supervision of 3-8 Relocation Project Managers and/or Move Coordinators
  • Oversight of multiple concurrent projects across the team
  • Functional coordination across immediate work group
  • Responsibility for team results, productivity, and quality


Project Complexity:
  • Personal management of relocations up to 5,000+ employees
  • Team oversight of projects ranging from small to large scale
  • Multi-phase, multi-site projects across the team portfolio


Financial Responsibility:
  • Personal project budget management: $1-5 million
  • Team budget oversight: Varies based on team project portfolio
  • Responsibility to maintain and monitor budgets
  • Perform Spend-App functions, including estimating, funding approvals, approve invoices payment change requests submittals, project closeouts, and budget updates.
  • Perform PMWeb functions, including estimating, Project cost review
  • Budget and cost management: Tracking project finances, ensuring adherence to budgetary constraints, and providing accurate cost forecasts.
  • May have signature authority for moderate-sized budgets


Decision-Making Authority:
  • Makes decisions within specific guidelines on operational matters
  • Exercises judgment within established procedures and policies
  • Determines appropriate action for team work assignments
  • Seeks guidance from senior management on complex or strategic issues
  • Has limited authority to make exceptions to policies with manager approval

Impact & Influence
  • Impact: Direct impact on team productivity and quality of services delivered; affects client satisfaction and operational efficiency of the work group
  • Sphere of Influence: Primary influence within immediate work group; coordinates with peer managers across business sub-segment
  • Team Development: Responsible for building team capabilities and ensuring professional growth of direct reports
  • Operational Excellence: Ensures team delivers consistent, high-quality relocation services aligned with standards and procedures
  • Client Relationships: Maintains positive client relationships and protects JLL's reputation through team performance

Interpersonal & Communication Requirements
  • Daily interaction with direct reports for task assignment, coaching, and monitoring
  • Frequent interaction with functional peer managers for coordination and collaboration
  • Regular interaction with clients on project status and team capabilities
  • Ability to gain cooperation of team members and other stakeholders
  • Skill in conducting presentations and facilitating team meetings
  • Capability to address performance issues and provide developmental feedback

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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