Position Summary:

The Director of Learning & Development leads the L&D function and oversees franchisee training and curriculum, learning content and development, learner experience, learning technology, and L&D initiatives. This role ensures the L&D experience is engaging, intuitive, scalable, and aligned with business and operational priorities.

The Director leads and develops the L&D team while building the systems, processes, and standards needed to effectively manage and maintain learning programs, content, tools, and resources. This is a hands-on leadership role requiring strong knowledge of learning platforms and digital learning tools, with the ability to create engaging experiences that drive learner adoption and support business results.

What a Typical Work Week Looks Like

The Director balances strategic leadership with hands-on execution-leading and developing the L&D team, partnering with Operations and cross-functional leaders on business priorities and upcoming initiatives, reviewing and advancing training and content development, managing the LMS and learning technology experience, and building repeatable systems and processes that keep programs, content, and resources current and easy to maintain. The week also includes monitoring L&D metrics and learner feedback, prioritizing work across the portfolio, solving issues, and ensuring key deliverables are executed on time and to a high standard.

Key Responsibilities

L&D Strategy & Leadership

• Lead the L&D function, strategy, priorities, and roadmap aligned with business and operational needs.
• Lead, coach, and develop the L&D team while establishing clear accountability, priorities, and execution.
• Apply change management methodologies to effectively implement L&D initiatives and drive adoption of new learning, tools, processes, and behaviors across the organization.

Training, Content & Learner Experience

• Oversee franchisee training and curriculum, as well as the development and ongoing management of engaging learning content and resources.
• Ensure learning experiences are relevant, intuitive, effective, and aligned with operational standards and learner needs.

Learning Technology, Systems & Business Partnership

• Own the LMS and learning technology experience, maximizing platform capabilities, usability, reporting, and adoption.
• Build repeatable, scalable systems and processes to manage, maintain, update, and launch L&D programs, content, tools, and resources.
• Partner with Operations and cross-functional leaders to support new initiatives, translate business needs into practical learning solutions, and continuously improve the L&D portfolio using data and feedback.

Core Values/Leadership Competencies:

• Servant's Heart
  
  • Strong project management skills
  • Developer of people
  • Vision casting
  • Lead by example
  • Demonstrated leadership qualities cross functionally while driving results
  • Strong team skills and an aptitude for cross functional interactions

• Spirit of a Champion
  
  • Exhibits extreme ownership - 100/0! Mentality - 100% responsibility and zero excuses!
  • Excellence driven, desires feedback and improvement
  • Sound judgement
  • Working knowledge of modern brand retail and/or ecomm, e.g. DTC and customer experience.
  • Ability to thrive in a dynamic, high growth business environment
  • Strong attention to detail and ability to operate "in the weeds" without losing sight of the big picture

• Genuine Connections
  
  • Intensely collaborative
  • Professional with the ability to influence at all levels
  • Communicates often and openly
  • Great communication skills, both written and verbal
  • Strong problem solving skills and attention to detail
  • Strong managerial skills developed via managing people and teams

Skills and Abilities:

• Passion for and demonstrated ability to build strong, collaborative relationships across all levels of the organization.
• Ability to connect, collaborate, and build trust across diverse teams, perspectives, and cultural environments.
• Strategic thinker with the ability to translate business needs into actionable plans and execute with discipline.
• Excellent interpersonal, communication, and presentation skills - verbal and written.
• Ability to effectively manage multiple priorities and adapt in a changing, fast-paced environment.
• Strong decision-making, problem-solving, and critical-thinking skills.
• Exceptional organizational and time management skills with strong attention to detail.
• Proven ability to influence, negotiate, and navigate conflict to achieve positive outcomes.
• Strong technology skills, including Microsoft Office (Word, Excel, and Outlook), SharePoint, and learning technology platforms.
• Understanding and application of change management principles to drive adoption of new learning, tools, processes, and behaviors.
• Passion for learning, continuous improvement, and delivering results.

Education/Certifications and Work Experience Requirements:

• 10+ years of progressive experience in operations, management, Learning & Development, or a related field.
• Associate's or Bachelor's degree preferred.
• Demonstrated experience leading teams and developing high-performing talent.
• Ability to travel as needed.

Outcomes and Measures of Success

• Best-in-class learning experiences that positively impact bakery operations, learner performance, and NbC strategic initiatives.
• Successful Bakery Training and Bakery Opening Programs that deliver consistent, effective, and scalable learning experiences.
• Engaged, high-performing teams with the capability, tools, and resources needed to execute effectively.
• Scalable L&D systems and technology that make learning intuitive, accessible, current, and easy to maintain as NbC grows.
• Strong cross-functional partnerships that enable effective collaboration, alignment, and execution of business priorities.

We offer a competitive benefits package including medical/dental/vision insurance, employee life insurance, PTO, paid holidays, 401(k), and cake and Bundtwear allowances. Every team member working at the Support Center is eligible for an annual bonus potential. We provide a casual and collaborative work environment with a focus on increasing your wellbeing through company events, celebrations, and regular volunteer opportunities.

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