Job DescriptionJob Title: Director, Learning and DevelopmentLocations: New York, NY (hybrid)How You Will Make an Impact- Partner with business leaders across Sales, Client Service, Operations, Technology, and other functional areas to identify current and future learning needs through performance data, surveys, job analysis, and business priorities.
- Design and implement learning strategies that improve employee performance, productivity, client experience, and overall business outcomes.
- Develop comprehensive training plans that align with organizational goals and support employee growth across technical, professional, and business competencies.
- Partner with subject matter experts to document business processes and translate them into engaging, scalable learning solutions.
- Design and deliver training on technical applications, business processes, client relationship management, sales enablement, presentation skills, leadership, and professional development.
- Coach employees individually and in groups to build confidence, improve performance, and strengthen critical business skills.
- Facilitate engaging instructor-led, virtual, blended, and self-paced learning experiences, including workshops, simulations, and practice-based learning.
- Design, develop, and maintain high-quality eLearning, instructor-led training, videos, job aids, playbooks, and other learning resources using modern instructional design principles.
- Monitor training effectiveness through learner feedback, assessments, performance metrics, and business outcomes, continuously refining programs based on data.
- Leverage AI and emerging technologies to enhance learning experiences, improve content development, and analyze training effectiveness.
- Stay current on industry trends, adult learning methodologies, instructional technologies, and best practices.
- Perform Learning Management System (LMS) administration, reporting, and learning analytics.
- Foster a culture of continuous learning by mentoring employees and collaborating closely with Learning & Development colleagues and cross-functional business partners.
Required Experience- 8+ years of experience in Learning & Development, Training, Sales Enablement, Organizational Development, or a related field.
- Demonstrated success designing, developing, and delivering learning programs that drive measurable business results.
- Experience supporting diverse business functions, including Sales, Client Service, Operations, Technology, and/or Financial Services.
- Experience delivering technical systems training, business process training, professional skills development, leadership training, and client-facing enablement.
- Coaching certification and/or demonstrated coaching experience.
- Strong instructional design skills with experience developing instructor-led, virtual, blended, and digital learning experiences.
- Experience with eLearning authoring tools such as Articulate 360, Camtasia, and Vyond.
- Experience leveraging AI tools to enhance content creation, personalize learning, and analyze learning data.
- Excellent facilitation, communication, presentation, and stakeholder management skills.
- Strong project management, organizational, and time management capabilities with the ability to manage multiple initiatives simultaneously.
- Exceptional written communication skills and experience developing training materials, job aids, and documentation.
- Proficiency with Microsoft Office (PowerPoint, Word, Excel) and Learning Management Systems (LMS).
- Strong analytical, problem-solving, and decision-making skills with the ability to measure learning effectiveness and business impact.
- Financial services experience, including Hedge Funds, Private Markets, Investor Services, or Asset Management, is preferred.
- Bachelor's degree and/or relevant professional certifications.
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SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.
New York: The expected base salary for the position is between 120,000 USD to 160,000 USD.
In addition, employees in this role may be eligible for consideration on an annual basis for a discretionary bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company's discretion.
Applications will be accepted on an ongoing basis until the position is filled.
