Quest Diagnostics is seeking an inspiring, process-oriented Director of Lab Operations to oversee technical laboratory activities at our Lewisville, TX facility. This pivotal leadership role is ideal for a collaborative problem-solver who wants the opportunity to strategically transform and modernize how we deliver critical health insights. Managing the overall laboratory budget, you will guide and empower a high-performing team dedicated to technical precision, operational excellence, and rigorous regulatory compliance.

The Director will ensure the overall success of laboratory operations as measured by service metrics, meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between laboratories, as well as with Patient Services, Logistics, Customer Operations, R&D, Sales/Marketing, Finance, Human Resources, and IT.

Benefits Information: 

• We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 

• Best-in-class well-being programs 

• Annual, no-cost health assessment program Blueprint for Wellness® 

• healthyMINDS mental health program 

• Vacation and Health/Flex Time 

• 6 Holidays plus 1 "MyDay" off 

• FinFit financial coaching and services 

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service 

• Employee stock purchase plan 

• Life and disability insurance, plus buy-up option 

• Flexible Spending Accounts 

• Annual incentive plans 

• Matching gifts program 

• Education assistance through MyQuest for Education 

• Career advancement opportunities 

• …and so much more! 

• Directs and coordinates laboratory activities to ensure that services are provided on schedule with quality and cost objectives

• Ensures that all laboratory activities and operations are carried out in compliance with local, state, federal, and governmental regulations and laws

• Develops and trains personnel within the laboratory and review and appraise their performance 

• Establishes laboratory organization plan and delegates responsibilities, authorities and accountability to appropriate subordinates

• Creates and evaluates new procedures and equipment for potential use in the laboratory and recommends new procedures and equipment where necessary

• Directs, coordinates and oversees major unit projects to the best economic advantage of the corporation

• 8+ years of lab experience (esoteric lab experience preferred), including at least 3 years in a managerial role

• Manufacturing operations management experience in a regulated industry, particularly those under FDA or CLIA oversight, with P&L responsibilities 

• Bachelor’s Degree required, advanced degree preferred

• Proven ability to collaborate with all levels of the organization

• Success setting and executing strategy and diving deep into technical details to troubleshoot

• Experience in the healthcare industry is highly preferred and highly valued

• Strong executive presence and leadership skills

• Leadership experience in highly automated operations is preferred.

• Demonstrated success in applying LEAN principles and continuous improvement methodologies.

• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.

• Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.

• Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.