JetBlue Airways

Director Inflight Base Excellence

JetBlue Airways • $159K — $263K *
Long Island City, NY 11101In-Person
Transportation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business or related field, or equivalent experience.
  • Seven years leading large organizations and teams.
  • Knowledge of FAA regulatory environment.
  • Understanding of airline functions impacting Customer experience.
  • Must hold valid travel documents and ability to travel internationally.
  • Frequent overnight travel required (70%).
  • Must pass pre-employment assessments and drug test.

Responsibilities

  • Develop strategies to enhance base performance and crewmember experience.
  • Maintain on-site presence to engage with frontline leaders and crewmembers.
  • Lead and develop base leaders with performance management.
  • Support growth and succession planning for crewmembers.
  • Collaborate with various departments for alignment and teamwork.
  • Prepare teams for handling irregular operations and emergencies.
  • Use data to improve performance and customer impact.

Benefits

  • Access to healthcare benefits and 401(k) with company match.
  • Free travel on JetBlue as part of space available travel program.
  • Participation in crewmember stock purchase plan.
  • Short-term and long-term disability coverage.
  • Basic life insurance and performance bonuses.
Full Job Description
Position Summary

The Director Inflight Base Excellence partners with the Vice President Inflight Experience to lead the six Inflight bases and ensure consistent delivery of standards, service expectations, crewmember engagement, and operational performance across the network. The Director oversees the base leadership teams and maintains a strong in-base presence to stay closely connected to frontline leaders and crewmembers. The role is accountable for translating strategy into field execution, building a culture of accountability, recognition, and support, and ensuring each base is prepared to deliver safe, reliable, and hospitable operations. The Director is passionate about developing people, enjoys working in a highly visible field leadership role, and is an effective leader whose personal values match JetBlue's values of Safety, Caring, Integrity, Fun, and Passion. The Director is expected to spend at least three days each week in the bases and support as needed during irregular operations and events.

Essential Responsibilities
  • Develop and oversee strategies and initiatives to improve base performance, crewmember experience, and service excellence across the six bases
  • Maintain a strong on-site presence in the bases and regularly connect with frontline leaders and crewmembers through communication, visits, coaching, and observation
  • Provide leadership, development, and performance management for assigned base leaders
  • Take a significant role in the development of base leaders and crewmembers to support engagement, growth, goal achievement, and succession planning for the department
  • Partner with Inflight Experience, Planning & Operations, Safety, Hospitality Programs, and other business areas to ensure alignment, communication, and teamwork across disciplines
  • Ensure team readiness for response to irregular operations, disruptions, and emergency events
  • Use data and field feedback to identify trends, strengthen accountability, and improve performance, consistency, and customer impact across the network
  • Support and reinforce recognition and hospitality programs in partnership with other workgroups
  • Engage in Leadership Flying during various opportunities such as: assisting the operation during Irregular Operations (IROPs), recognizing crewmembers for outstanding performance and/or dependability, or to build connections with frontline crewmembers
  • Other duties as assigned

Minimum Experience and Qualifications
  • Bachelor's Degree in Business or related field; OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience
  • Seven (7) years of experience leading large, complex organizations and teams
  • Knowledge of the regulatory aircraft environment, including the FAA
  • Knowledge of other functions within the airline and their role, including all touch points for the Customer experience
  • Must qualify and maintain currency as a JetBlue Inflight Crewmember
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  • Available for frequent overnight travel (70%) including presence in Inflight bases three days per week
  • Able to work flexible hours and be available for an emergency response on short notice
  • Candidates must complete an assessment that evaluates the job qualifications/characteristics of Customer Service, Dependability, and Safety Orientation using AI- or statistically based scoring.
  • Must pass pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications
  • Experience managing a budget
  • Managing a team over a broad region
  • Leading a full project or initiative, including presenting recommendations to senior leadership
  • Leading an operation in a field-based, high-visibility environment
  • Overseeing customer and crewmember engagement or recognition strategies and initiatives
  • Experience developing leadership talent and succession plans
  • Experience using data, quality insights, and performance trends to drive improvement
  • Building cross-functional partnerships across operations, safety, training, labor, and hospitality

Crewmember Expectations
  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • Able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Must fulfill safety accountabilities as prescribed by JetBlue's Safety Management System
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
  • Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
  • Uphold JetBlue's safety performance metric goals and understand how they relate to their duties and responsibilities
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment
  • Computer and other office equipment

Work Environment
  • Normal Office Environment

Physical Effort
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation
  • The base pay range for this position is between $159,000 and $263,000 per year. Base pay is one component of JetBlue's total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at JetBlue Airways

More Transportation Jobs

Find similar Director Inflight Base Excellence jobs:

NationwideLong Island City, NY