Director, Identity and Access Management Capabilities

Salvation Army

$135K — $202K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or equivalent experience
  • 10+ years of IAM experience with large-scale implementations
  • Proven expertise in One Identity tools and platforms
  • Deep knowledge of IAM protocols and standards
  • Exceptional communication and influencing skills

Responsibilities

  • Develop and lead the enterprise IAM strategy
  • Champion Zero Trust access models across hybrid environments
  • Serve as product owner for One Identity's full suite
  • Oversee Identity Governance & Administration (IGA) processes
  • Manage Customer Identity & Access Management (CIAM) for external stakeholders
  • Ensure seamless integration of IAM solutions with enterprise systems
  • Provide architectural leadership and maintain IAM blueprints
  • Define and enforce IAM governance frameworks and policies
  • Collaborate with compliance teams to ensure regulatory adherence
  • Monitor performance and security of IAM systems

Benefits

  • Professional development opportunities
  • Flexible work arrangements
  • Supportive team culture
  • Access to cutting-edge technology and tools
  • Impactful role influencing enterprise security strategy
Full Job Description
Job Description:

Position Purpose:

We are seeking a strategic and visionary Director of Identity & Access Management (IAM) to lead the enterprise-wide identity ecosystem, including Identity Governance & Administration (IGA), Customer Identity & Access Management (CIAM), and Multi-Factor Authentication (MFA). This role will oversee the implementation and optimization of IAM capabilities across 1,200+ sites and hybrid cloud environments, leveraging One Identity's full solution suite.

Key Responsibilities:
  • Develop and lead the enterprise IAM strategy aligned with security, compliance, and digital transformation goals.
  • Champion Zero Trust access models and modernize identity services across hybrid environments (e.g., Azure AD, M365, Salesforce, Workday).
  • Serve as product owner for One Identity's full suite (Manager, Safeguard, Starling Connect, Active Roles, Password Manager).
  • Oversee Identity Governance & Administration (IGA) including automated provisioning, deprovisioning, RBAC, and access certification.
  • Manage Customer Identity & Access Management (CIAM) to ensure secure, user-friendly access for external stakeholders.
  • Ensure seamless integration of IAM solutions with enterprise systems like HRIS, LMS, EDW, DAM, Finance, and Intranet.
  • Provide architectural leadership by creating and maintaining IAM blueprints and aligning solutions with business needs.
  • Define and enforce IAM governance frameworks, policies, and standards for identity lifecycle and privileged access.
  • Collaborate with Audit, Risk, and Privacy teams to ensure compliance with ISO 27001, NIST, SOC 2, and PIPEDA.
  • Review and approve IAM-related technical designs and ensure alignment with enterprise architecture standards.
  • Promote IAM adoption and capability building across the organization through education, communication, and strategic influence.
  • Monitor performance and security of IAM systems and ensure timely delivery of projects within scope and budget.


Key Skills and Experience:
  • Bachelor's degree in Computer Science or equivalent combination of education and experience.
  • Certifications such as One Identity Certified Professional/Architect, CIAM, CISSP are considered assets.
  • 10+ years of IAM experience, including large-scale implementations of Microsoft Entra/AD and One Identity platforms.
  • Extensive experience as an IAM solution/technical architect in complex enterprise environments.
  • Strong expertise in cloud-based platforms like Microsoft, Workday, Snowflake, M365, Salesforce, and SaaS identity integrations.
  • Proven track record with One Identity tools (Manager, Safeguard, Starling, Active Roles).
  • Deep knowledge of IAM protocols and standards (SAML, OAuth2, OIDC, SCIM, LDAP, RBAC, ABAC).
  • Experience leading digital transformation initiatives involving IAM solutions.
  • Exceptional communication and presentation skills, with the ability to engage both technical and executive audiences.
  • Strong relationship-building and influencing abilities, with a talent for aligning enterprise and business goals.
  • Expertise in IAM architecture, cloud solution design, and integration with CRM and data systems.
  • Self-driven, strategic thinker with a business partnership mindset and a results-oriented approach.


Compensation:
The target hiring range for this position is $135,102.26 to $168,877.83 with a maximum of $202,653.39.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

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