Director, Human Resources

Astound Broadband

$130K — $175K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of progressive HR experience focusing on employee relations; 5+ years in leadership roles.
  • Proven track record in leading investigations and resolving complex employee relations issues.
  • Thorough knowledge of U.S. employment law and HR compliance.
  • Strong communication and influencing skills to establish trust at all organization levels.
  • Ability to analyze data, identify trends, and recommend strategic solutions.
  • Excellent strategic thinking and problem-solving abilities.
  • High emotional intelligence and commitment to confidentiality.
  • Skilled in conflict resolution and negotiation.

Responsibilities

  • Manage and implement the employee relations strategy aligning with business goals and HR initiatives.
  • Serve as a trusted advisor on sensitive employee relations issues for executives and HR partners.
  • Identify risks and opportunities by monitoring workplace trends to enhance employee experience.
  • Oversee resolution of complex employee relations matters, including performance management and policy violations.
  • Lead internal investigations ensuring fairness and legal compliance.
  • Collaborate with HR and Legal to ensure consistent practices in employee relations policies.
  • Provide training to leaders on conflict resolution and performance management best practices.

Benefits

  • 401k retirement plan with employer match
  • Medical, dental, vision, life, and STD insurance options
  • Starting PTO/Vacation of 80 hours per year, increasing with tenure
  • 40 hours of Floating Holidays annually
  • 7 paid holidays per year
  • Paid Sick Leave varying by state/local laws
  • Tuition reimbursement program
  • Employee discount program
Full Job Description
A Day in the Life of the

The Director, Human Resources is responsible for managing the organization's employee relations strategy, policies, and programs to foster a positive, fair, and compliant workplace culture. This role partners closely with HR leadership, business leaders, and legal counsel to address employee concerns, manage workplace investigations, ensure compliance with labor laws, and develop initiatives that strengthen engagement and trust across the organization.
  • Manage and implement the organization's employee relations strategy, ensuring alignment with business goals and HR initiatives.
  • Serve as a trusted advisor to executives, leaders, and HR partners on sensitive and complex employee relations issues.
  • Monitor workplace trends, identifying risks and opportunities to enhance organizational culture and employee experience.
  • Oversee the resolution of complex employee relations matters, including performance management, workplace conflicts, policy violations, and disciplinary actions.
  • Lead internal investigations, ensuring thorough, fair, and legally compliant processes.
  • Partner with HR teammates and Legal to mitigate risk and promote consistent practices. Enforce employee relations policies, ensuring compliance with federal, state, and local labor laws.
  • Provide training to leaders and managers on employee relations, conflict resolution, and performance management best practices.
  • Track and analyze employee relations metrics to identify trends, risks, and opportunities for improvement.
  • Drive initiatives that promote employee trust, engagement, and workplace inclusion.
  • Partner with HR and leadership teams to build a culture of transparency, accountability, and respect.
  • Provide guidance on change management and communication strategies that impact employees.
  • Actively support, promote, and advance all aspects of Astound's Inclusion and Belonging work, recognizing it as a business priority, including creating a work environment where all employees feel valued, respected, heard, and empowered.
  • Other duties as assigned.


What You Bring to the Table:
  • 10+ years of progressive HR experience with a strong focus on employee relations; 5+ years in a leadership role.
  • Demonstrated experience leading investigations and resolving complex employee relations issues.
  • In-depth knowledge of U.S. employment law, labor relations, and HR compliance.
  • Strong leadership, communication, and influencing skills with the ability to build trust at all levels of the organization.
  • Proven ability to analyze data, identify trends, and recommend strategic solutions.
  • Strategic thinking and problem-solving.
  • Emotional intelligence and confidentiality.
  • Conflict resolution and negotiation skills.
  • Strong organizational and project management abilities.
  • Ability to balance business needs with employee advocacy.


Education and Certifications:
  • Bachelor's degree in Human Resources, Business Administration, or related field (Master's degree preferred).
  • HR certification (SHRM-SCP, SPHR, or similar) strongly preferred.


We're Proud to Offer a Comprehensive Benefits Package Including:
  • 401k retirement plan, with employer match
  • Insurance options including: medical, dental, vision, life and STD insurance
  • Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
  • Floating Holiday: 40 hours per year
  • Paid Holidays: 7 days per year
  • Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
  • Tuition reimbursement program
  • Employee discount program


*Benefits listed above are for regular full-time position

Base Compensation: The base salary range for this position is $130,000 - $175,000 (annually), plus opportunities for bonus and benefits. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

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