Lead and optimize the Health Homes Care Management program to ensure high-quality, compliant, and family-centered service delivery. Drive strategic improvements in workflows, staff development, and program outcomes through data-informed decision-making and cross-functional collaboration.

Lead and optimize the Health Homes Care Management program to ensure high-quality, compliant, and family-centered service delivery. Drive strategic improvements in workflows, staff development, and program outcomes through data-informed decision-making and cross-functional collaboration.

Responsibilities

• Develop and refine workflows to strengthen referral pipelines and stakeholder engagement, with the goal of maintaining and increasing referrals through efficient processes.
• Oversee referral assignment, outreach, enrollment, and case closure to ensure accurate weekly census reporting that supports data-driven operational planning.
• Lead staff training and compliance initiatives to align with DOH and organizational standards, ensuring all staff are knowledgeable and compliant with program requirements.
• Provide bi-monthly coaching to supervisors to support staff growth, case management quality, and leadership development through consistent feedback.
• Prepare the departments for audits and maintain documentation accuracy that ensures data integrity and regulatory compliance.
• Facilitate KPI review meetings to analyze performance data, identify trends, and implement action plans that enhance service delivery and outcomes.
• Partner with leadership in recruitment and onboarding to maintain adequate staffing levels that support program success and operational goals.
• Guide program billing reviews and revenue processes to ensure reimbursement accuracy and achieve financial performance targets.

• Master’s degree in Social Work, Psychology, Mental Health Counseling, (required).
• Strong knowledge of multi-systems in NYC, including healthcare, behavioral health, and social services.
• 5 plus years of experience working with children and families affected by chronic medical and/or mental health conditions.
• 3 plus years of supervisory and leadership experience, with the ability to mentor, motivate, and manage multidisciplinary teams.
• Experience with field work and home visits, demonstrating understanding of direct service delivery and family engagement.
• Strong time management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Care coordination experience with a focus on integrated and person-centered approaches.