Daytona International Speedway is seeking an experienced Director, Guest Services to shape the guest experience at one of the most iconic venues in motorsports, lead the teams and operations that support hundreds of thousands of fans throughout the year, drive service excellence across race weekends and special events, create memorable experiences that strengthen fan loyalty, and advance NASCAR's commitment to world-class hospitality and guest engagement.
Based in Daytona Beach, Florida, this role leads the strategy, leadership, and execution of guest-facing operations across Daytona International Speedway. Leading a large team of employees, event staff, and volunteers, the Director will collaborate across the organization to deliver safe, seamless, and welcoming experiences for fans while identifying new opportunities to enhance service, improve operational efficiency, and elevate the overall guest journey.
What You’ll Do
- Lead all Guest Services operations across admissions, guest information, campgrounds, infield access points, hospitality areas, tours, wardrobe, and event-support functions.
- Recruit, develop, and lead a large event-based workforce, including managers, supervisors, seasonal staff, interns, and volunteers.
- Create and deliver training, recognition, and engagement programs that promote exceptional service, workforce retention, and operational consistency.
- Partner with Security, Ticketing, Operations, EMS, Event Experience, Marketing, Communications, Concessions, and other stakeholders to ensure a safe and seamless guest experience.
- Oversee event staffing, scheduling, labor planning, payroll administration, and workforce-management processes.
- Manage the Daytona G.I.V.E.S. volunteer program, building strong community partnerships while supporting marquee event operations.
- Drive continuous improvement by identifying opportunities to enhance guest satisfaction, streamline operations, and implement industry best practices.
- Support departmental budgeting, expense management, and resource planning while maintaining high service standards and operational efficiency.
- Represent Daytona International Speedway within the local community and support NASCAR initiatives across Florida properties as needed.
- Support military initiatives by flying commemorative United States flags on DIS property and returning each flag to its sender with a certificate of authenticity and photographs.
What You’ll Bring
- Bachelor's degree in sport management, hospitality, event management, business, or a related field.
- 5+ years of leadership experience in event operations, hospitality, sports, live entertainment, or a similar guest-facing environment.
- Proven success leading large teams in fast-paced, high-volume event settings.
- Strong people leadership skills with experience coaching, developing, and motivating employees and volunteers.
- Excellent communication, organizational, and problem-solving abilities.
- Experience managing budgets, staffing plans, and operational resources.
- Proficiency with Microsoft Office and workforce management systems; ABI MasterMind experience is preferred.
- Ability to work flexible hours, including evenings, weekends, holidays, and major event days.
- Ability to travel as business needs require, including support of NASCAR properties throughout Florida.
Why This Role?
This is an opportunity to lead the people and operations behind some of motorsports' most memorable fan experiences. As Director of Guest Services, you'll influence how hundreds of thousands of guests experience Daytona International Speedway each year, while developing high-performing teams and helping shape service standards across NASCAR's premier events. Your leadership will directly impact fan satisfaction, operational excellence, and the future of the guest experience at one of the most recognized venues in sports and entertainment.
Behind every race weekend are talented people helping shape the future of sports and entertainment. If you are ready to make an impact alongside passionate teammates, we encourage you to apply.
Explore this opportunity and apply at .
Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.
