Job Title:Director, Global Research Group, Brand Performance

Job Location (Hybrid): Chicago, IL

About the role 

An experienced, trusted adviser to Kantar’s clients and people with inherent understanding of brand research and its purpose within a broader ecosystem. Is responsible for revenue targets that will build to a team’s book of business. Will actively contribute to building Kantar’s network of brand experts who deliver quality data and insights to their clients. 

Roles & Responsibilities 

Commercial Accountability   

•Responsible for profitable delivery of Brand Performance work for assigned projects (~1-5M revenue) 

•Contributes to Brand Performance new business opportunities to maintain and grow book of business. 

•Can independently price and scope a job and build a statement of work 

Client Accountability 

•Leads small to mid-size accounts; both overseeing (small) accounts and involved in day to day of projects (for mid-size to large, complex, high demand accounts) 

•Independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.  

•Design research and ensures quality delivery from junior staff (survey design, sample, specs, to deliverables) 

•Responsible for delivering on client servicing values and driving client satisfaction 

•Strong critical and analytical thinker and able to build story driven and insightful reports with guidance from senior report 

•Loops in senior support when needed 

•Has experience presenting reports to clients and leading client meetings, and is able to navigate or address questions as they come up 

•Starting to develop independent relationships with clients 

People Accountability  

•May manage 1-2.  Accountable for managing their down-line to best meet utilization targets and Brand Performance goals. 

•Provides active feedback to account teams and downline and coaches to address performance gaps. 

•Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK) 

•Generate positive energy and contributes to  Brand Performance team culture 

Essential Knowledge & Experience 

• 5 + years of custom market research experience 

• Knowledge of research methods 

• Demonstrated experience executing custom research / analytics for multiple strategic research projects simultaneously from design to analysis and reporting 

• Proven experience consulting with and presenting insights and recommendations to clients 

• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving 

• Can-do attitude with experience successfully managing complexity, is driven, takes initiative, demonstrates ownership and can manage challenging situations 

• Strong project management experience and time management while delivering against multiple deadlines 

• Bachelor’s degree in market research/marketing or related social science and analytic disciplines, Masters preferred 

Essential Skills & Capabilities 

Managerial Skills 

• Plans complex engagement/ job planning 

• Excellent project management skills 

• Motivates/ manages individuals & teams, stewards team culture 

Technical/ Analytical 

• Command of research methods and tools 

• Provides technical and analytical leadership for maximum client impact 

• Ability to master business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools) 

Communication 

• Clear and effective written and verbal communication skills  

• Confidently delivers messages and exemplifies Kantar values 

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Location